Dean Stephens
Chagrin Falls,OH
Summary
Adept at multitasking and exceptional customer service, I enhanced guest satisfaction at Swensons Drive-Ins by swiftly managing multiple tables and ensuring high-quality service. Skilled in POS operations and cash handling, I significantly contributed to efficient dining experiences and maintained stringent cleanliness standards, fostering loyal customer relationships and supporting high-volume dining success.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in serving.
Overview
2
2
years of professional experience
Work History
Server
Swensons Drive-Ins
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Restaurant Busser
Barrington Golf Club
06.2022 - 04.2023
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked well in diverse team settings by partnering with others to complete tasks.
Education
BBA - Business Administration And Management
Kent State University
Kent, OH12-2027
High School Diploma -
Kenston
Bainbridge, OH05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
- High volume dining
- Sales expertise
- Sales techniques
- Order accuracy
- Point of sale operation
- Dining area maintenance
- Allergy awareness
Timeline
Server
Swensons Drive-Ins
09.2024 - Current
Restaurant Busser
Barrington Golf Club
06.2022 - 04.2023
BBA - Business Administration And Management
Kent State University
High School Diploma -
Kenston