Deana Bauldwin
Fort Worth,TX
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
13
13
years of professional experience
Work History
Sales Agent
Cardiovascular
08.2019 - Current
- Top sales for "One Life Program," in cardiovascular screenings.
- Offering each customer top-notch, personal service to boost sales and customer satisfaction
- Assist call-in customers with questions and orders.
Collections Agent
Flagship
08.2017 - 07.2019
- Top performer who persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Counseled debtors on payment options and arranged installment agreements.
Travel Sales Agent
Sabre
05.2011 - 07.2017
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Education
General Courses, Criminal Justice
Tarrant County College
Fort Worth, TXSkills
- Top Performer
- Customer Service
- Customer Relationship Management (CRM)
- Sales Expertise
- Microsoft Office Suite
- International Sales Support
- De-Escalation Techniques
- Call Center Experience
Timeline
Sales Agent
Cardiovascular
08.2019 - Current
Collections Agent
Flagship
08.2017 - 07.2019
Travel Sales Agent
Sabre
05.2011 - 07.2017
General Courses, Criminal Justice
Tarrant County College
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