Deana Bjork
Summary
Healthcare sales professional with extensive experience in building and maintaining relationships between medical practices and healthcare facilities. Proven ability to enhance communication channels and referral processes, ensuring seamless patient experiences. Known for collaborative teamwork and achieving impactful results, adept at adapting to evolving needs.
Overview
22
22
years of professional experience
Work History
Physician Liaison
BAMF Health
Grand Rapids, MI
10.2023 - Current
- Established a strong rapport with local healthcare organizations, creating opportunities for collaboration and cross-referrals between practices.
- Collaborated with marketing teams to develop targeted materials promoting services offered by the practice or hospital.
- Provided details on building referrals and managed relationships with physicians.
- Conducted regular meetings with physicians to discuss referral strategies and ensure patient needs were met.
- Increased physician satisfaction by addressing concerns and providing timely feedback on patient referrals.
- Improved patient referral rates by establishing and maintaining strong relationships with healthcare providers.
- Organized educational events for referring physicians, promoting knowledge sharing and collaboration among specialists.
- Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
Senior Institutional Sales Representative
Johnson & Johnson- Janssen Pharmaceuticals
Grand Rapids
10.2002 - 03.2023
- Provide face-to-face and virtual educational meetings to support patients with initiation, affordability solutions, and third-party services.
- Experience Spectrum Health, Trinity Health, University of Michigan Health West
- Coordinate with Case Managers and Social Workers as well as pharmacies to resolve any access issues
- Experience with working with 3rd party vendors, (CarePath) that assists with patient access
- Ongoing education and office support for the understanding of clinical and managed care concerns
- Collaboration with internal partners such as other sales representatives, key account managers, and scientific liaisons
- Ongoing education and office support for the understanding of how to get access from the different payers including prior authorization steps
- Follow patients from the hospital to the office to ensure the transition of care for the patient
- Specialties include: Internal Medicine, Family Practice, Cardiology, Emergency Medicine, Oncology, Hospitalists, Vascular Surgeons, Pharmacy, and Critical Care
- 3X Presidents Club Winner given to the top 5% of national sales representatives
- 7 Time Representative of the Quarter voted on by the District Manager and Regional Business Director
- 2 Time Representative of the Year
- Leadership responsibility of presenting at Regional and District meetings
- National Team Lead meeting monthly with CarePath to discuss payer and marketplace changes that impact patient access
Education
Bachelor of Applied Arts -
Central Michigan University
Mt Pleasant, MichiganSkills
- Strategic Perspective
- Hospital and Specialty Sales
- Sales Budgets
- Product Launch
- Market Insight
- KOL Development
- Relationship Building
- Mentoring & Coaching
- Clinical Acumen
Timeline
Physician Liaison
BAMF Health
10.2023 - Current
Senior Institutional Sales Representative
Johnson & Johnson- Janssen Pharmaceuticals
10.2002 - 03.2023
Bachelor of Applied Arts -
Central Michigan University
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