De'Ana Magee
Houston,TX
Summary
Experienced customer service professional possessing an accelerated career record of delivering customer support and services, with knowledge of administrative expertise, client satisfaction, employee engagement, and operational efficiencies in a corporate structure.
Overview
9
9
years of professional experience
Work History
Leave of Absence Coordinator
Sedgwick
06.2022 - Current
- Enhanced employee satisfaction by efficiently managing and coordinating Family/Medical Leave of Absence (FMLA) requests.
- Reduced processing time for leave applications by implementing a streamlined system for tracking and recording absences.
- Conducted thorough reviews of new FMLA files to determine their current status and developed a plan of action to process claims promptly and accurately.
- Managed day-to-day administrative tasks, such as organizing and maintaining information files, processing paperwork, and responding to phone and email inquiries professionally and courteously.
- Documented information, including medical documentation and other relevant information, and uploaded it to the company database (Caseworks) for efficient processing.
Patient Registration Representative
TrustCare Health
07.2020 - 12.2021
- Greeted patients in a welcoming, professional manner to ensure their comfort and satisfaction.
- Registered patients using the electronic health records system (Athena) to accurately verify their personal and insurance information.
- Posted charges and processed payments for medical services, ensuring accuracy and compliance with billing and coding regulations.
- Filed medical results and records appropriately, maintaining confidentiality and security of patient information.
- Answered telephones promptly, provided excellent customer service, and directed calls to the appropriate department or individual.
Barista
Starbucks
09.2019 - 07.2020
- Greeted customers with a friendly demeanor and promptly addressing their needs.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Prepared and presented beverages according to established recipe and presentation standards.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Claimed a strong understanding of company values and customer needs, responding quickly to complex requests in a fast-paced environment.
Retail Customer Service Associate
JCPenney
04.2015 - 11.2017
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Assisted customers with product selection, increasing sales and promoting brand loyalty.
- Processed transactions efficiently, ensuring customer satisfaction and trust in the company's policies.
- Demonstrated adaptability when assigned multiple tasks such as cashiering duties, or assisting in other store departments as needed.
- Executed problem-solving abilities to address customer complaints and provide practical solutions in high-pressure situations, ensuring customer satisfaction.
Education
Bachelor of Fine Arts - BFA -
Mississippi University For Women
Columbus, MS12.2018
General Studies -
Hinds Community College
Raymond, MS05.2016
Diploma -
Forest Hill High School
Jackson, MS05.2013
Skills
- Customer Service
- Computer Proficiency
- Time Management
- Data Entry
- Claims Processing
- Multitasking
- Interpersonal Skills
- Analytical Skills
- Problem-Solving Strategies
- Policies & Procedures
- Teamwork & Collaboration
References
References are available upon request.
Timeline
Leave of Absence Coordinator
Sedgwick
06.2022 - Current
Patient Registration Representative
TrustCare Health
07.2020 - 12.2021
Barista
Starbucks
09.2019 - 07.2020
Retail Customer Service Associate
JCPenney
04.2015 - 11.2017
Bachelor of Fine Arts - BFA -
Mississippi University For Women
General Studies -
Hinds Community College
Diploma -
Forest Hill High School