Deandra Williams
Park City
Summary
Results-driven professional skilled in managing multiple priorities and driving team success. Committed to collaboration and achieving organizational goals while embracing new responsibilities. Adaptable to changing challenges, ensuring consistent progress and outcomes.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Intermountain Healthcare
Park City
03.2025 - Current
- Schedules patient appointments for visits.
- Provides courteous and professional connections with patients over the phone or in person.
- Obtains copies of insurance cards, forms of ID, and signatures on all required forms.
- Receives and processes those payments following appropriate procedures for handling payments.
- Documents all phone calls accurately and completely in the electronic medical record.
Overnight Supervisor
Roots Transition
Park City
07.2021 - 08.2025
- Play an active role in the community by creating an emotionally safe space for clients to bring up concerns and feedback.
- Oversee the training of new overnight staff hires.
- Supervises, disciplines, and offers training/feedback to overnight staff.
- File overnight logs monthly.
- Implemented safety protocols and emergency procedures to ensure a secure work environment for employees and clients.
- Responded to clients' inquiries and resolved escalated issues in a professional and timely manner.
- Conducted performance evaluations and provided constructive feedback to team members to improve overall productivity and morale.
- Offering administrative oversight by maintaining routine records and performing a variety of clerical work activities related to operations.
Breakfast Attendant
AC Hotel by Marriott
Park City
10.2022 - 11.2024
- Prepared and organized breakfast items to ensure timely service for guests.
- Ensured cleanliness and hygiene standards in dining area and food preparation zones to promote guest safety.
- Monitored inventory levels of breakfast supplies to guarantee adequate stock during peak periods.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Managed high-pressure situations calmly while multitasking to deliver efficient service during peak times.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Manchester, NH06-2027
Medical Assistant Certificate -
Hunter Business School
Medford, NY07-2019
High School Diploma -
Queens High School of Teaching
Bellerose, NY06-2017
Skills
- Customer service skills
- Interpersonal skills
- Communication skills
- Adaptability
- Appointment scheduling
- Results-driven
- Document management
- Spreadsheet management
Languages
English
Timeline
Patient Service Representative
Intermountain Healthcare
03.2025 - Current
Breakfast Attendant
AC Hotel by Marriott
10.2022 - 11.2024
Overnight Supervisor
Roots Transition
07.2021 - 08.2025
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Medical Assistant Certificate -
Hunter Business School
High School Diploma -
Queens High School of Teaching