Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

LaKeisha Gresham

Danville,IL

Summary

Flexible hard worker ready to learn and contribute to team success.

Overview

17
17
years of professional experience

Work History

Patient Service Representative

Carle Foundation Hospital
Danville, IL
12.2021 - Current
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Prepared letters and documents for mailing as requested by supervisor or physician staff.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.

Customer Service / Mailroom Associate

Ahold- Genpact
Danville, IL
03.2020 - 02.2021
  • Analyzed bundles of incoming mail that came across the Mexico border.
  • Sorted incoming mail efficiently to support timely distribution.
  • Inspected incoming items for signs of damage prior to accepting them into the facility.

Process Associate

Ciox Healthcare- Genpact
Danville, IL
05.2019 - 03.2020
  • Responsible for processing all releases of information (ROI), specifically medical record requests in a timely and efficient manner.
  • Identified needs of customers promptly and efficiently.
  • Participated in regular team meetings and provided input on ways to improve existing processes.

Kitchen Staff Member

District 118
Danville, IL
04.2018 - 04.2019
  • Assisted in food preparation tasks such as washing, peeling, cutting, and basic cooking.
  • Carried out basic cleaning duties, such as sweeping floors and washing dishes.
  • Followed health and safety guidelines to prevent accidents and ensure a safe working environment.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Operated kitchen equipment safely, including dishwashers, blenders, and food processors.

Home Health Aide

Help at Home Senior Care
Danville, IL
08.2016 - 04.2018
  • Assist clients with activities of daily living, such as bathing, dressing, and grooming.
  • Managed household tasks such as meal preparation, light housekeeping, and laundry.
  • Ensured clients' safety and well-being by following care plans, and responding to emergencies effectively.
  • Monitored vital signs, such as temperature and blood pressure.
  • Administered medications as instructed by physician or nurse practitioner.

Childcare Assistant

Young Tae's Daycare
Danville, IL
02.2014 - 07.2016
  • Supervise and monitor the safety of children in their care. Prepare meals, and organize mealtimes and snacks for children.
  • Managed a group of 15 children, ages 3 to 5, while ensuring their safety and well-being.
  • Assisted in meal preparation, feeding, and diaper changing for children in the daycare.
  • Collaborated with other staff members to create a positive and nurturing atmosphere for children in the daycare.

Crew Member

McDonald's
Danville, IL
06.2008 - 02.2014
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Wiped down tables and equipment, swept and refilled stock.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.

Education

High School Diploma -

Second Chance Alterative
Chicago, IL
05-2012

Skills

  • Customer service skills
  • Healthcare customer service
  • Document filing
  • Insurance verifying
  • Medical terminology
  • Customer service
  • Clinical data entry
  • HIPAA compliance
  • Problem-solving skills
  • Front desk operations
  • Cash handling experience
  • Time management

Accomplishments

  • Medical Terminology
  • The Carle Health Emerging Leaders Program 8/16/23

Timeline

Patient Service Representative

Carle Foundation Hospital
12.2021 - Current

Customer Service / Mailroom Associate

Ahold- Genpact
03.2020 - 02.2021

Process Associate

Ciox Healthcare- Genpact
05.2019 - 03.2020

Kitchen Staff Member

District 118
04.2018 - 04.2019

Home Health Aide

Help at Home Senior Care
08.2016 - 04.2018

Childcare Assistant

Young Tae's Daycare
02.2014 - 07.2016

Crew Member

McDonald's
06.2008 - 02.2014

High School Diploma -

Second Chance Alterative
LaKeisha Gresham