Megan Ayala
Madera,CA
Summary
Student-focused Substitute Teacher accomplished in managing classrooms and delivering lessons. Careful about following teachers' plans and maintaining discipline. Offers great computer skills and solid understanding of classroom technology.
A background in Customer Care Management with filing experience. Personable and organized individual with strong attention to detail and positive attitude. Possesses solid understanding of document management systems and proficiency in data entry and filing procedures. Committed to maintaining accurate records and contributing to efficient office operations.
Overview
12
12
years of professional experience
Work History
Substitute Teacher
Madera Unified School District
10.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Provided support to special education students in inclusive classrooms.
- Substitute experience with RSP.
Internet Sales Manager/Customer Care Manager
Madera Toyota Chevrolet
12.2020 - 04.2024
- Responded to internet inquiries and phone calls in timely matter.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Improved cross-functional collaboration between sales, marketing, and customer support teams by implementing regular communication channels and update meetings.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
- Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Key Carrier
Save Mart
10.2012 - 09.2020
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
- Collaborated with management to implement new initiatives aimed at improving overall store performance.
- Maintained
Education
Bachelor of Arts - History
California State University - Fresno
Fresno, CA05.2020
Skills
- Classroom management
- Student engagement
- Positive reinforcement
- Verbal and written communications
- Team Leadership Qualities
- Appointment Scheduling
- Customer Service
- Time Management
- Staff Training and Development
- Business development and planning
- Goal Setting and Achievement
- Inbound Call Management
- Filing management
- File/records maintenance
- Data entry proficiency
- Organizational skills
Timeline
Substitute Teacher
Madera Unified School District
10.2024 - Current
Internet Sales Manager/Customer Care Manager
Madera Toyota Chevrolet
12.2020 - 04.2024
Key Carrier
Save Mart
10.2012 - 09.2020
Bachelor of Arts - History
California State University - Fresno
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