DeAndre Bradford
Houston,TX
Summary
Dynamic professional with a proven track record at excelling in customer service and conflict resolution. Enhanced customer satisfaction through effective communication and problem-solving, achieving high performance scores. Detail-oriented and dedicated, thrives in fast-paced environments, ensuring seamless operations and positive member experiences.
Overview
14
14
years of professional experience
Work History
Driver
Uber And Lyft
Houston, Texas
06.2022 - Current
- Managed fuel consumption and expenses for vehicle operations.
- Enhanced customer satisfaction by providing courteous and professional service.
- Achieved consistently high customer scores due to exceptional service.
- Picked up clients from specific locations to transport and drop off at destinations.
Duplicate Titiles Specialists
Vroom
Houston, Texas
02.2022 - 07.2022
- Reviewed documents for accuracy prior to submission or publication.
- Coordinated with other departments to ensure efficient workflow processes.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Member Services Advocate
UnitedHealthcare
Houston, Texas
07.2018 - 01.2022
- Provided exceptional customer service to members by responding promptly and courteously to inquiries, concerns, and requests.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Answered member questions about products and services.
Email Writer
The Men's Wearhouse
Houston, Texas
11.2011 - 01.2018
- Performed quality assurance checks on all outgoing emails before they were sent out.
- Responded to customer inquiries via email in a timely manner.
- Researched customer complaints and provided solutions or resolutions.
Education
Lamar Institute of Technology
Beaumont, TXSkills
- Customer relationship management
- Attention to detail
- Conflict resolution
- Patience and tact
- Problem-solving
- Customer service
- Appointment scheduling
- Verbal and written communication
Timeline
Driver
Uber And Lyft
06.2022 - Current
Duplicate Titiles Specialists
Vroom
02.2022 - 07.2022
Member Services Advocate
UnitedHealthcare
07.2018 - 01.2022
Email Writer
The Men's Wearhouse
11.2011 - 01.2018
Lamar Institute of Technology
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