DeAndre Ingram

Coordinated safe arrival and positioning of incoming aircraft.

Ensured safe transfer of luggage during loading and offloading.

Managed lavatory waste dumping operations.

• Constructed staff schedule.
• Facilitated development programs to improve agent proficiency.
• Attended monthly sessions with Mainline.
• Facilitated the interview process for onboarding new employees.
• Facilitated daily debriefing sessions with team leads and agents.

• Oversaw daily operations.Assigned tasks in timely manner.
• : Responsible for agents being in compliance , keeping agents up to date with current operational procedures.
• Resolved customer complaints by providing tailored solutions.

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Reduced response times, effectively handling a high volume of calls and emails daily.
• Trained new hires in company policies and best practices, contributing to the development of a skilled workforce.
• Promoted additional products or services when appropriate, increasing sales revenue without sacrificing customer satisfaction levels.
• Collaborated with team members to improve overall customer experience and support quality.
• Delivered outstanding support during peak periods, maintaining patience and composure under pressure.