Overview
Work History
Education
Skills
Timeline
Generic
DeAndre Ingram

DeAndre Ingram

Los Angeles,CA

Overview

9
9
years of professional experience

Work History

Ramp Agent

Envoy Air
Los Angeles, CA
04.2016 - 2020

Coordinated safe arrival and positioning of incoming aircraft.

Ensured safe transfer of luggage during loading and offloading.

Managed lavatory waste dumping operations.

Support Services Manager /VIP Manager

Envoy Air
Los Angeles, CA
04.2021 - Current
  • Constructed staff schedule.
  • Facilitated development programs to improve agent proficiency.
  • Attended monthly sessions with Mainline.
  • Facilitated the interview process for onboarding new employees.
  • Facilitated daily debriefing sessions with team leads and agents.

Lead Car Agent

Envoy Air
Los Angeles, CA
01.2021 - 04.2021
  • Oversaw daily operations.Assigned tasks in timely manner.
  • : Responsible for agents being in compliance , keeping agents up to date with current operational procedures.
  • Resolved customer complaints by providing tailored solutions.

Customer Assistance Representative

Envoy Air
Los Angeles, CA
03.2020 - 01.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Reduced response times, effectively handling a high volume of calls and emails daily.
  • Trained new hires in company policies and best practices, contributing to the development of a skilled workforce.
  • Promoted additional products or services when appropriate, increasing sales revenue without sacrificing customer satisfaction levels.
  • Collaborated with team members to improve overall customer experience and support quality.
  • Delivered outstanding support during peak periods, maintaining patience and composure under pressure.

Education

Associate of Arts -

El Camino College
Torrance, Ca
01.2012

Skills

  • 4 years of management experience
  • Excellent communication skills, exceptional organizational skills, leadership skills, development skills, and natural ability to work well with others

Timeline

Support Services Manager /VIP Manager

Envoy Air
04.2021 - Current

Lead Car Agent

Envoy Air
01.2021 - 04.2021

Customer Assistance Representative

Envoy Air
03.2020 - 01.2021

Ramp Agent

Envoy Air
04.2016 - 2020

Associate of Arts -

El Camino College
DeAndre Ingram