Moneshia Miles
Atlanta,GA
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 20 years of experience working in busy environments.
Developed skills in fast-paced, team-oriented environment, focusing on operational efficiency and safety compliance. Demonstrated ability to manage logistical tasks and coordinate effectively with peers and supervisors. Seeking to transition into new field, leveraging transferable skills in problem-solving and equipment handling.
Overview
16
16
years of professional experience
Work History
Ramp Agent
Delta
07.2024 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 8 daily flights.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
Mail Carrier
Post Office
05.2024 - 01.2025
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Catering Assistant/Assistant Manager
Jason's Deli
01.2009 - 03.2024
- Answer telephone inquiries from customers regarding orders and catering information
- Worked in a busy, customer focused environment overseeing and supporting40 plus person staff
- Assist with employee development by providing performance appraisals, training, counseling and promoting teamwork
- Monitoring production par levels daily to reduce food cost percentage
- Monitoring labor cost
- Managed inventory goals
- Assist with building a budget for the month, to track monthly sales
- Assist with building monthly manager schedule and weekly employee schedule
Sales Associate and Personal Stylist
White House Black Market
10.2013 - 10.2015
- Communication and relationship building skills
- Providing courteous and prompt service
- Coordinate apparel and accessories
Work Study Financial Aid Receptionist
American InterContinental University
04.2011 - 07.2012
- Receive, direct and relay telephone messages
- Route calls to the specific advisor
- Greet visitors warmly and make them feel comfortable
- Provide secretarial support
Education
Certification - Mixology/Bartending
Professional Bartending School
Brookhaven, GA10.2020
Diploma - undefined
Benjamin Banneker High School
Atlanta, GA05.2007
Skills
- Excel (4 years)
- Sales (7 years)
- Management (10 years)
- Staff Development (10 years)
- Banquet Experience
- Food Safety
- Restaurant Management
- Catering
- Labor Cost Analysis
- POS
- Bartending
ASSESSMENTS
- Bartending — Proficient
- October2020
- Understanding, pouring, and mixing drink orders.
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Ramp Agent
Delta
07.2024 - Current
Mail Carrier
Post Office
05.2024 - 01.2025
Sales Associate and Personal Stylist
White House Black Market
10.2013 - 10.2015
Work Study Financial Aid Receptionist
American InterContinental University
04.2011 - 07.2012
Catering Assistant/Assistant Manager
Jason's Deli
01.2009 - 03.2024
Diploma - undefined
Benjamin Banneker High School
Certification - Mixology/Bartending
Professional Bartending School
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