DeAnn Hanna
Columbus,OH
Summary
Proven leader in healthcare and retail management, notably at Timeless Skin Solutions, where I spearheaded patient care coordination and sales goals achievement. Expert in enhancing customer satisfaction and operational efficiency, blending exceptional organizational skills with a caring approach. Achieved significant improvements in patient relations and team performance through innovative strategies and empathetic service.
Helped grow our subscription program with Skin Medica to the number one account in the nation. As a result was asked to go and speak at multiple Skin Medica summits and sales meetings
Overview
22
22
years of professional experience
Work History
Patient Care Coordinator/ Lead
Timeless Skin Solutions
05.2012 - Current
- Managed the Patient Care Team with overseeing sales and goals
- Trained new staff members on office procedures and protocols, and sales training.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Sales Manager
Kate Spade
08.2016 - 01.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Practice Manager
OSU Plastic Surgery / Dr. Ann Taylor
08.2002 - 08.2012
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills. Did pre - op eduction with surgery patiants.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels. Worked directly with sales reps.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Education
Social Work
Carson Newman College
Jefferson City, TNSkills
- Customer Service
- Caring and Empathetic
- Organizational Skills
- Critical Thinking Skills
- Patient Relations
Timeline
Sales Manager
Kate Spade
08.2016 - 01.2024
Patient Care Coordinator/ Lead
Timeless Skin Solutions
05.2012 - Current
Practice Manager
OSU Plastic Surgery / Dr. Ann Taylor
08.2002 - 08.2012
Social Work
Carson Newman College
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