Driven Patient Care Coordinator and Personal Chef with a proven track record in delivering exceptional customer service and patient care, while managing sensitive information with utmost confidentiality. Skilled in critical thinking and multitasking, successfully improved patient satisfaction and streamlined administrative processes. Demonstrates a strong commitment to HIPAA compliance and patient relations, ensuring high-quality care and service efficiency. Dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Hi, I’m
DeAnn Johnson
Bluffdale,UT
Summary
Overview
15
years of professional experience
Work History
Self
Patient Care Coordinator
01.2011 - 07.2023
Job overview
- Answered calls, scheduled meetings and appointments.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Delivered excellent patient experiences and direct care.
- Provided exercise and activities to stimulate and strengthen the mind and body.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Self
Personal Chef
04.2008 - 01.2011
Job overview
- Planned menus that incorporated healthy, fresh food sourced from local farmers and stores.
- Prepared and served meals for small dinner parties and large events and complied with diet requests and special accommodations.
- Labeled food to include reheating and safe storage and handling instructions.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
Education
Bellevue UniversityBellevue, NE
Bachelor of Science from Healthcare Mangaement
05.2006
University Overview
Metropolitan Community CollegeOmaha, NE
Bachelor of Science from Respiratory Therapy
05.2002
University Overview
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Customer Service
- Patient Care Coordination
- Patient Care
- Verbal and written communication
- Medical Terminology
- Caring and Empathetic
- Registration and Scheduling
- Punctual and Hardworking
Timeline
Patient Care Coordinator
Self
01.2011 - 07.2023
Personal Chef
Self
04.2008 - 01.2011
Bellevue University
Bachelor of Science from Healthcare Mangaement
Metropolitan Community College
Bachelor of Science from Respiratory Therapy