Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

DeAnn Norman

Phoenix,AZ

Summary

Seasoned Hotel Manager with comprehensive background in hospitality management. Possess strong leadership skills with emphasis on team building and staff development, as well as experience in revenue optimization, strategic planning, and guest services enhancement. Known for creating impactful strategies to improve operational efficiency, drive business growth, and enhance customer satisfaction.

Overview

20
20
years of professional experience

Work History

Shift Lead

Walgreens Boots Alliance
Scottsdale, AZ
09.2018 - 09.2021
  • Conducted opening and closing procedures, incorporating tasks such as activating alarm systems and making daily bank deposits to maintain precise financial transactions.
  • Achieved a 20% improvement in customer satisfaction scores through enhanced service training and staff performance
  • Decreased store shrinkage by 30% through improved loss prevention strategies, including staff training and revised security measures.

Night Auditor

Fairfield Inn Marriott
Mesa, AZ
01.2017 - 08.2018
  • Identified and rectified discrepancies, leading to a 25% reduction in accounting errors and ensuring more precise financial reports.
  • Implemented new security protocols resulting in a 30% decrease in security breaches and lost items.
  • Resolved 95% of guest complaints during night shifts within an hour, significantly improving overall guest experience ratings.

General Manager

MLEM Properties, Inc.
Phoenix, AZ
08.2001 - 08.2015
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Achieved a 30% increase in net operating income (NOI) by optimizing revenue management and controlling expenses.
  • Boosted average annual occupancy rates from 70% to 85% by implementing dynamic pricing strategies and expanding market reach.
  • Reduced operational costs by 18% through streamlining processes, renegotiating supplier contracts, and implementing energy-saving measures.
  • Improved audit scores by 20% through rigorous quality control and adherence to brand standards.
  • Expanded market share by 30% through targeted promotions and partnerships with local businesses and travel agencies.

General Manager

Ramada at Arizona Mills/Campbell Motel Properties
Tempe, AZ
09.2001 - 06.2003
  • Managed all aspects of the hotel conversion project to ensure seamless transition from Red Roof Inn to Ramada Limited, Inc.
  • Identified and capitalized on key customer opportunities through comprehensive market analysis, resulting in an 18% increase in year-to-date gross revenue and a 20% boost in occupancy rates.

Education

Fundamentals,Strategic Alignment & Brand Immersion

Marriott International, Inc.
Fairfax, VA
12-2003

Skills

  • Operations Management
  • Marketing Management
  • Quality Assurance
  • Revenue optimization
  • Staff Training and Development
  • Food and Beverage Operations
  • Outstanding communication skills
  • Training and mentoring

Affiliations

  • Volunteer work at St James Parish

Accomplishments

  • ESGR Award-Employer Support of the Guard and Reserve 2013

Office of the Secretary of Defense - Arizona Chairman

References

References available upon request.

Timeline

Shift Lead

Walgreens Boots Alliance
09.2018 - 09.2021

Night Auditor

Fairfield Inn Marriott
01.2017 - 08.2018

General Manager

Ramada at Arizona Mills/Campbell Motel Properties
09.2001 - 06.2003

General Manager

MLEM Properties, Inc.
08.2001 - 08.2015

Fundamentals,Strategic Alignment & Brand Immersion

Marriott International, Inc.

Similar Profiles

CREATE PROFILE
DeAnn Norman