Open To Work
Deanna Blakeney
Community Manager/Property Management
Matthews,NC
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Overview
6
6
years of professional experience
Work History
Senior Leasing Professional
S. L. Nusbaum Realty
Charlotte, NC
06.2025 - Current
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Escalated critical issues to property manager to deliver immediate resolution.
- Tracked leads using CRM software and followed up with interested parties.
- Received rent payments and tracked transactions in accounting software.
- Conducted informative and personalized tours, resulting in new leases.
- Contacted and followed up with tenants on renewal notices.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Implemented new policies or procedures related to leasing activities when required.
Assistant Community Manager
Fogelman Management
Matthews, NC
08.2023 - 06.2025
- Received and processed resident payments, and updated system accounts with latest information.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Met with residents to gather information and develop effective solutions.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
Community Manager
Pedcor Management
Charlotte, NC
02.2020 - 08.2023
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
- Exercised direct supervision over property staff.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals. Obtain bids and manage capital improvement projects. Inspected properties regularly to identify deficiencies and schedule repairs.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Increase revenue while maintaining controllable expenses including revenue collections and delinquency control
- Contacted and followed up with tenants on renewal notices. Administer HUD recertifications
- Compliance with Fair Housing laws and Equal Employment Opportunity.
- Built relationships with service vendors and submitted associated billing statements.
- Completion of internal training for market-rate: One-Site – Navigation and Prospects, Move-ins and Rents, Move-outs.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Updated tenant and unit information to keep current in housing database.
- Drafted and monitored budgets for overall maintenance and operations.
Education
Associate of Applied Science - Human Resources Development
Columbia Southern University
Orange Beach, AL05.2021
Associate of Arts - Interior Design
The Art Institute of Charlotte
Charlotte, NC06.2002
Skills
Training and coaching
- Senior leadership support
- Accounts payable and receivable, calculate lease balances, move-in costs, tax credit, HUD,pro-rations, special rates
- Data entry
- Customer relations
- CRM and office management software
- Create and manage property budget, review and analyze current market conditions, analyze property reports
- Familiarity with legal aspects/fair housing laws, familiarity with company policies and procedures
- Due diligence
- Partnership Building
- Rent collection
- Resident relations
Accomplishments
I pride myself on being a total team player, who understands that providing strong leaderships skills helps to develop and maintain employee retention.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$55000/yr - $150000/yrTimeline
Senior Leasing Professional
S. L. Nusbaum Realty
06.2025 - Current
Assistant Community Manager
Fogelman Management
08.2023 - 06.2025
Community Manager
Pedcor Management
02.2020 - 08.2023
Associate of Applied Science - Human Resources Development
Columbia Southern University
Associate of Arts - Interior Design
The Art Institute of Charlotte