Deanna Carano
Cleveland,OH
Summary
Motivated leader with a proven track record at Barrio Michigan, enhancing efficiency and employee engagement through strategic training and mentorship. Skilled in quality assurance and staff development, I drive results by implementing and enforcing effective policies and fostering collaboration, ultimately improving service delivery and operational excellence.
Overview
9
9
years of professional experience
Work History
Director of Operations
Barrio Michigan
Grand Rapids, MI
07.2019 - Current
- Oversee daily operations across both front and back of house, ensuring operational, health, and safety standards were met.
- Oversee spending on food and beverage orders
- Facilitated training sessions for 5 new store openings to make sure all proper corporate procedures and standards were met.
- Mentored multiple managers and coached team members to work to their full potential.
- Helped revise operational policies and guidelines to fit our individual markets.
- Scheduled employees for shifts, taking into account business flow and employee performance. Making sure everyone hit targeted labor percentages.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Created great relationships with regular guests of the restaurant
- Managed bi-weekly payroll for 5 locations with a total of roughly 100 employees
Server Trainer
Barrio Cleveland
Cleveland, OH
02.2017 - 07.2019
- Trained new servers on menu knowledge, upselling, and customer service best practices.
- Lead training sessions for 2 new store openings.
Hairstylist
Vanity Lab
Westlake, OH
02.2017 - 07.2019
- Oversee daily operations across both front and back of house, ensuring operational, health, and safety standards were met.
- Oversee spending on food and beverage orders
- Facilitated training sessions for 5 new store openings to make sure all proper corporate procedures and standards were met.
- Mentored multiple managers and coached team members to work to their full potential.
- Helped revise operational policies and guidelines to fit our individual markets.
- Scheduled employees for shifts, taking into account business flow and employee performance. Making sure everyone hit targeted labor percentages.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Created great relationships with regular guests of the restaurant
- Managed bi-weekly payroll for 5 locations with a total of roughly 100 employees
Education
Advanced Hair Stylist License
Brown Aveda Institute
Rocky River, OH06.2012
High School Diploma -
Olmsted Falls High School
Olmsted Falls, OH05.2005
Skills
- Operations oversight
- Quality assurance
- Leadership training
- Cost control
- Schedule oversight
- Teamwork and collaboration
- Staff training/development
- Delegation
- Payroll administration and timekeeping
Timeline
Director of Operations
Barrio Michigan
07.2019 - Current
Server Trainer
Barrio Cleveland
02.2017 - 07.2019
Hairstylist
Vanity Lab
02.2017 - 07.2019
Advanced Hair Stylist License
Brown Aveda Institute
High School Diploma -
Olmsted Falls High School