Deanna Carlson
Lady Lake
Summary
Experienced in the retail industry with a strong passion for sales. Recognized that sales is the key to my professional fulfillment.
Overview
17
17
years of professional experience
Work History
Member Frontline Cashier
Sam’s Club
01.2019 - Current
- Responsible for training new associates for past 6 months on our POS system, as well as educating our members on the benefits of our credit card and Plus membership. For the past year, I have helped more members save money by applying for the Sam’s Club credit card than any other associate assigned primarily to our belted POS system. Proficient at offering legendary member service in all Member Frontline positions in order to boost member satisfaction and sales.
Customer Service Lead
Bealls Outlet
01.2018 - 01.2020
- Led team responsible for customer engagement, employee training, customer credit card sales and reward programs while multi-tasking across a variety of POS systems.
Outbound Telemarketer
JMS
03.2018 - 04.2019
- Completed over 100 cold calls with the aid of a dialing system.
- Consistently met or exceeded performance metrics set forth by management, demonstrating commitment to excellence in role as Outbound Telemarketer.
- Successfully converted uncertain individuals into satisfied customers through compelling script reading.
Backroom Coordinator
Marshalls
01.2008 - 01.2018
- Began as a merchandise team associate before being promoted to the Shoe Department Manager where I led a team of 5. Successfully transformed merchandising of the shoe department which led to a sales increase before being promoted to Backroom Coordinator responsible for a team of 12. In this role, my team handled all aspects of the merchandise receiving processes.
Education
Colonial High School
Orlando,Fl06.1997
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Product restocking
- Product knowledge
- Refunds and exchanges
Timeline
Member Frontline Cashier
Sam’s Club
01.2019 - Current
Outbound Telemarketer
JMS
03.2018 - 04.2019
Customer Service Lead
Bealls Outlet
01.2018 - 01.2020
Backroom Coordinator
Marshalls
01.2008 - 01.2018
Colonial High School
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