Summary
Overview
Work History
Education
Skills
Hobby
Timeline
Generic

Khawaja Shahwar

Laurel,MD

Summary

Supportive Team Lead with 4 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.


Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Member Frontline Cashier

Sams Club
02.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Lead

Burlington Stores, Inc.
07.2021 - 01.2024
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.

Truck Unloader

United Parcel Service, UPS
03.2023 - 10.2023
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
  • Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
  • Handled packages with care while transporting from truck to loading dock.
  • Sorted and properly arranged items.

Event Decorator

OM Events
01.2018 - 10.2022
  • Transformed venues into memorable spaces through expertly crafted decorative arrangements.
  • Sourced high-quality materials for cost-effective, visually-appealing decorations.
  • Established a strong reputation for delivering exceptional customer service and exceeding client expectations.
  • Trained new hires on best practices in event decoration, fostering a culture of excellence within the team.

Education

Prince Georges Community College
301 Largo Rd, Largo, MD 20774
09.2021 - 05.2025

Skills

Customer Service

Work Ethic and Integrity

Patience and Empathy

Reliability and punctuality

Cash Handling

Written and verbal communication

Complex Problem-Solving

Staff Training

Reports and documents

Hobby

Background in Computer Science with 2 years in Javascript and 4 years in Python. Would rate my programming skills exceptionally well. 

Timeline

Member Frontline Cashier

Sams Club
02.2024 - Current

Truck Unloader

United Parcel Service, UPS
03.2023 - 10.2023

Prince Georges Community College
09.2021 - 05.2025

Customer Service Lead

Burlington Stores, Inc.
07.2021 - 01.2024

Event Decorator

OM Events
01.2018 - 10.2022

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Khawaja Shahwar