Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deanna Cummings

Knoxville,TN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Knox County Property Assessor's Office
01.2023 - Current
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests for products, services, and tax information.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Manager

Beach Bums Tanning
01.2017 - Current
  • Developed detailed plans based on broad guidance and direction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Bank Teller

Knoxville Tva Employees Credit Union
01.2022 - 01.2023
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Processed customer transactions promptly, minimizing wait times.
  • Provided customer records, account statements and copies of checks.
  • Cross-sold credit cards, loans and other bank products.

Lead Oral Surgery Assistant

Tennessee Department Of Corrections
04.2019 - 12.2021
  • Managed inventory of supplies, maintaining adequate stock levels for the clinic''s needs.
  • Exposed, developed and mounted dental x-rays.
  • Maintained compliance with HIPAA regulations at all times, safeguarding patient confidentiality and privacy rights.
  • Monitored patient comfort and safety during dental procedures.

Education

Associate of Science -

Pellissippi State Community College
Knoxville, TN

Dental Assisting Degree -

Tennessee College of Applied Technology - Jacksboro
Knoxville, TN
08.2018

High School Diploma -

West High School
Knoxville, TN
05.2013

Skills

  • Record preparation

  • Product Sales

  • Teamwork and Collaboration

  • Customer Account Management

  • Documentation

  • Issue and Complaint Resolution

  • Document Control

  • LiveChat Messaging

Timeline

Customer Service Representative

Knox County Property Assessor's Office
01.2023 - Current

Bank Teller

Knoxville Tva Employees Credit Union
01.2022 - 01.2023

Lead Oral Surgery Assistant

Tennessee Department Of Corrections
04.2019 - 12.2021

Customer Service Manager

Beach Bums Tanning
01.2017 - Current

Associate of Science -

Pellissippi State Community College

Dental Assisting Degree -

Tennessee College of Applied Technology - Jacksboro

High School Diploma -

West High School
Deanna Cummings