Deanna Fletcher
Mentor,OH
Summary
Adaptable professional with 17 years of work experience, aiming to leverage my abilities to successfully fill my role on your team. Efficient and organized professional with background in healthcare settings. Proven track record of providing administrative support in a timely and accurate manner while managing billing and scheduling appointments.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Assistant
University Hospital - University Health System
11100 Euclid Ave. Cleveland, OH. 44060
03.2023 - Current
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported Directors staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Optimized calendar management for Directors by scheduling appointments strategically while considering priorities and minimizing conflicts.
Senior Administrative Assistant
University Hospital - University Health System
11100 Euclid Ave, Cleveland, OH. 44106
03.2023 - Current
- Oversaw inventory management of office supplies, ensuring availability while minimizing costs through effective vendor negotiations.
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
CLINICAL ADMINISTRATIVE ASSISTANT
University Hospitals of Cleveland
Cleveland, OH
03.2021 - 03.2023
- Provided assistance with laboratory tests results interpretation and follow-up instructions as needed.
- Verified insurance coverage for services rendered by providing accurate information to billing department.
- Coordinated and delegated tasks to medical staff, as well as provided administrative support to physicians, nurses, and other medical personnel.
PHLEBOTOMIST
University Hospitals of Cleveland
Cleveland, OH
03.2019 - 04.2021
- Entered patient, specimen, insurance, and billing information into computer.
- Calibrated and maintained plasma collection equipment.
- Transported specimens and fluid samples from collection sites to laboratories.
- Drew blood from veins by vacuum tube, syringe, and butterfly venipuncture methods.
- Contributed to an organized, efficient workflow within the laboratory environment.
- Developed strong relationships with hospital staff members by providing courteous customer service at all times.
- Maintained excellent communication skills to provide comfort for patients during the collection process.
SECRETARY
University Hospitals of Cleveland
Bainbridge Township, OH
05.2015 - 05.2017
- Managed multiple projects simultaneously while meeting tight deadlines.
- Greeted visitors warmly upon arrival at the office; provided friendly customer service.
- Scanned documents into electronic format for storage in databases or other applications.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Assisted staff with computer usage.
- Maintained organized calendar of important meetings and events.
PATIENT CARE TECHNICIAN
University Hospitals of Cleveland
Cleveland, OH
04.2009 - 05.2017
- Exercised comatose, paralyzed, and immobile patients.
- Communicated with patients to determine need for assistance or social and emotional support.
- Collected data regarding patients' diseases, conditions, and treatment plans.
- Provided direct patient care to patients with chronic illnesses or disabilities under the supervision of a registered nurse or other healthcare professional.
- Monitored vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Checked vital signs and recorded intake information to monitor patient stability.
- Conducted basic laboratory tests such as urinalysis or hemoglobin levels utilizing appropriate safety measures.
- Maintained cleanliness of assigned work area according to infection control standards.
- Supplied, collected and emptied bedpans.
- Observed and documented patient behavior and performed laboratory tests.
- Managed multiple tasks simultaneously while maintaining attention to detail.
BARISTA SHIFT SUPERVISOR
Starbucks Coffee
Cleveland, OH
02.2005 - 04.2009
- Analyzed operational problems, such as theft, and wastage and established procedures to alleviate these problems.
- Assisted in creating new menu items that increased customer engagement.
- Responded to customer trends, needs and comments to drive quality experience and enhance future sales.
- Trained barista staff on proper use of espresso machines, grinders, blenders, mixers, steaming pitchers and wands.
- Maintained accurate records of daily transactions, including sales totals, cash flow, inventory control, and personnel scheduling.
- Handled customer complaints in a prompt and professional manner to ensure satisfaction.
- Enforced sanitary practices to foster general cleanliness and maintenance of coffee shop.
- Compiled and balanced cash receipts at end of day and shift.
Education
Certification -
Phlebotomy Training Specialists
Independence, OH06-2017
High School Diploma - undefined
John Hay High School
Cleveland, OH06-2002
Skills
- Clerical Support
- Charting and Clinical Documentation
- Multi-Line Phone Systems
- Accounts Payable and Accounts Receivable
- Patient Scheduling
- Document Management
- Office administration
- Computer skills
- File organization
- Microsoft Word
- Microsoft outlook
- Scheduling and calendar management
Certification
OH-1488-14550
Timeline
Administrative Assistant
University Hospital - University Health System
03.2023 - Current
Senior Administrative Assistant
University Hospital - University Health System
03.2023 - Current
CLINICAL ADMINISTRATIVE ASSISTANT
University Hospitals of Cleveland
03.2021 - 03.2023
PHLEBOTOMIST
University Hospitals of Cleveland
03.2019 - 04.2021
SECRETARY
University Hospitals of Cleveland
05.2015 - 05.2017
PATIENT CARE TECHNICIAN
University Hospitals of Cleveland
04.2009 - 05.2017
BARISTA SHIFT SUPERVISOR
Starbucks Coffee
02.2005 - 04.2009
High School Diploma - undefined
John Hay High School
Certification -
Phlebotomy Training Specialists