DeAnna Frazier
Baltimore,MD
Summary
Dynamic professional with a proven track record in crisis management, conflict resolution, and customer service, honed at T.I.M.E Organization Women's Emergency Shelter and leading food service roles at Chick-fil-A and Chipotle. Demonstrated empathy, active listening, and leadership skills while fostering teamwork and collaboration. Skilled in food safety and hygiene, with a focus on problem-solving and achieving significant improvements in client and customer satisfaction. Currently pursuing a Biochemistry degree, eager to apply analytical and scientific skills in a future career in pharmacy.
Overview
4
4
years of professional experience
Work History
Residential Counselor
T.I.M.E Organization Women's Emergency Shelter
Baltimore, MD
05.2024 - Current
- Performed regular room checks for cleanliness standards as well as security purposes.
- Mediated interpersonal problems between residents.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Conducted regular rounds to keep residents and areas safe and secure.
- Participated in team meetings to discuss client progress updates and improvement strategies.
Crew Member
Chipotle
Baltimore, MD
01.2023 - 08.2023
- Warmly Approached customers and engaged in conversation through effective interpersonal and people skills.
- Restocked kitchen supplies including food products and utensils.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Worked effectively in team environments to make the workplace more productive.
- Adhered to health department regulations regarding food handling procedures.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Team Member
Chick-fil-A
Baltimore, MD
12.2020 - 03.2022
- Received, processed, and stocked merchandise per store policies.
- Ensured the accuracy of the collection and disbursement of money to customers.
- Ensured that customers received their food promptly.
- Trained new team members on company policies and procedures.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Baltimore City College
Baltimore, MD06-2023
Some College (No Degree) - Biochemistry
University of Maryland Eastern Shore
Princess Anne, MDSkills
- Crisis Management and Conflict Resolution
- Empathy and active listening
- Customer Service and Sales
- Teamwork and collaboration
- Time management and multitasking
- Problem Solving and decision making
- Attention to detail and accuracy
- Food safety and hygiene
- Leadership and mentoring
- Research and data analysis
- Laboratory techniques (eg, chromatography, titration)
- Scientific communication and reporting
Affiliations
- National Council of Negro Women
- Women of Distinction
- Hawk Ambassador
- Ambiance Dance Company
- Pharmacy Club
Timeline
Residential Counselor
T.I.M.E Organization Women's Emergency Shelter
05.2024 - Current
Crew Member
Chipotle
01.2023 - 08.2023
Team Member
Chick-fil-A
12.2020 - 03.2022
High School Diploma -
Baltimore City College
Some College (No Degree) - Biochemistry
University of Maryland Eastern Shore
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