DeAnna Hazelton
Wichita,KS
Summary
Compassionate and reliable professional with 10+ years of experience supporting individuals and families through high-stress and emotionally sensitive situations. Background includes customer service, administrative support, and direct interaction with grieving families in funeral services. Currently pursuing a Bachelor’s degree in Psychology with a strong interest in youth development and behavioral support. Skilled in communication, documentation, and crisis handling.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Hayloft Property Management
Wichita, KS
05.2025 - Current
- Build relationships with clients, guiding them through housing decisions and addressing concerns
- Maintain accurate records of tenant information, lease agreements, and communications
- Coordinate with maintenance and management teams to resolve issues efficiently
- Handle sensitive situations with professionalism and strong problem-solving skills
- Developed strong relationships with prospective tenants through effective communication and personalized service.
Family Service Counselor/Sales
Everstory Partners
Wichita, KS
02.2024 - 04.2025
- Supported families during periods of grief by providing compassionate communication and guidance
- Assisted with coordinating services and ensuring family needs were met with sensitivity and respect
- Maintained confidentiality while handling personal and emotional situations
- Helped individuals navigate difficult decisions in high-stress environments
- Conducted family consultations to assess needs and provide tailored support.
Sales Consultant
A-OK Pawn & Retail
Wichita, KS
10.2023 - 10.2024
- Worked directly with individuals from diverse backgrounds, building trust and rapport
- Managed transactions and maintained organized inventory and documentation
- Used strong interpersonal skills to understand customer needs and provide solutions
- Developed strong customer relationships through personalized service and product knowledge.
Customer Service Representative
Black Hill Energy
Rapid City, SD
01.2019 - 08.2021
- Assisted diverse populations with inquiries, concerns, and problem resolution
- Documented interactions and maintained accurate records in internal systems
- De-escalated tense situations and provided solutions in high-pressure environments
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction.
Back End Collector
Ditech Financial LLC
Rapid City, SD
10.2016 - 12.2018
- Assisted individuals from diverse backgrounds with concerns, questions, and problem resolution
- Documented interactions accurately and maintained organized records
- De-escalated tense situations and provided solutions in high-pressure environments
Overnight Stocker
Walmart
Rapid City, SD
02.2013 - 09.2016
- Organized and stocked merchandise on sales floor to maintain optimal product visibility.
- Conducted inventory audits to ensure accurate stock levels and reduce discrepancies.
- Collaborated with team members to streamline restocking processes for efficiency.
- Trained new associates on stocking procedures and safety protocols.
Customer Service Representative
AAFES Exchange Service
Ellsworth AFB, SD
07.2012 - 01.2013
- Returns, credit card payments and service, cashiering, money transfers
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions using CRM software to enhance service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor's degree - Psychology
Wichita State University
Wichita, KS12-2027
Technical school - Natural Gas Technology
Mitchell Technical Institute
Mitchell, SD05-2022
Some college - Basic studies
Black Hills State University
Rapid City, SD12-2018
High School Diploma - High School Diploma
Maize Sr High School
Wichita, KS05-2012
Skills
- Client & Family Support
- Crisis Response & De-escalation
- Case Documentation & Confidentiality
- Communication & Active Listening
- Emotional Intelligence & Empathy
- Organization & Time Management
- Cross-Team Coordination
Certification
- Natural Gas Technology
- May 2022 to Present
- Completion in Natural Gas Technology through Mitchell Technical Institute
- Driver's License
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Leasing Consultant
Hayloft Property Management
05.2025 - Current
Family Service Counselor/Sales
Everstory Partners
02.2024 - 04.2025
Sales Consultant
A-OK Pawn & Retail
10.2023 - 10.2024
Customer Service Representative
Black Hill Energy
01.2019 - 08.2021
Back End Collector
Ditech Financial LLC
10.2016 - 12.2018
Overnight Stocker
Walmart
02.2013 - 09.2016
Customer Service Representative
AAFES Exchange Service
07.2012 - 01.2013
Technical school - Natural Gas Technology
Mitchell Technical Institute
Some college - Basic studies
Black Hills State University
Bachelor's degree - Psychology
Wichita State University
High School Diploma - High School Diploma
Maize Sr High School