DeAnna Hill
Corinth
Summary
Accomplished Claims Associate at State Farm, adept in claims processing and decision-making, streamlined claims handling by implementing new software, enhancing efficiency. Proven leadership in training teams and improving performance with Caliber Home Loans. Achieved significant improvements in customer service and operational workflows.
Overview
10
10
years of professional experience
Work History
Claims Associate
State Farm
12.2022 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Enhanced claim processing efficiency by streamlining workflows and implementing new software tools.
Quality Audit Specialist Team Lead
Caliber Home Loans
09.2018 - 09.2022
- Streamlined the audit process by developing standardized checklists and templates, increasing efficiency without sacrificing attention to detail or accuracy.
- Provided training to production personnel on quality assurance best practices, contributing to a culture of continuous improvement throughout the organization.
- Participated in regular meetings with senior leadership to communicate progress on quality initiatives and discuss strategies for further improvement.
- Developed comprehensive reports summarizing audit results, enabling management to make informed decisions about resource allocation and process improvements.
Funding Assistant
Loandepot
08.2016 - 09.2018
- Developed strong working relationships across all levels of organizations which ultimately led to increased funding opportunities.
- Maintained up-to-date knowledge of industry trends, incorporating best practices into funding strategies and applications.
Security Analyst
Interface Security
04.2015 - 08.2016
- Analyzed log files for anomalies, identifying potential intrusions or malicious activity before significant damage occurred.
- Maintained up-to-date knowledge of emerging threats by attending professional development events and staying informed on industry trends.
- Performed risk analyses to identify appropriate security countermeasures.
- Assisted in the successful completion of security audits, resulting in a boost of client trust and confidence.
Education
Business Administration And Management
University of Phoenix
Tempe, AZSkills
- Claims processing
- Claims
- Claims investigation
- Policy interpretation
- Decision-making
- Time management
Timeline
Claims Associate
State Farm
12.2022 - Current
Quality Audit Specialist Team Lead
Caliber Home Loans
09.2018 - 09.2022
Funding Assistant
Loandepot
08.2016 - 09.2018
Security Analyst
Interface Security
04.2015 - 08.2016
Business Administration And Management
University of Phoenix
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Dedra ClayDedra Clay
Underwriting Service Assistant Team Resource at State FarmUnderwriting Service Assistant Team Resource at State Farm
Isaiah SkinnerIsaiah Skinner
Claims Adjuster at State FarmClaims Adjuster at State Farm
Breanna TalleyBreanna Talley
Tutor at April BaggetTutor at April Bagget