Deanna Keithly
customer service rep
Maryland Heights,MO
Summary
Dynamic professional with extensive experience in guest management and customer service. Proven ability to enhance operational efficiency and improve client satisfaction through effective reservation management and organizational skills. Recognized for maintaining composure in high-pressure environments while implementing streamlined processes for superior service delivery.
Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.
Overview
14
14
years of professional experience
Work History
Reservation Agent/ irate desk supervisor
Trans World Airlines
01.1990 - 04.1993
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- resolved customer complaints
- booked compassion itineraries/verified information
- resolved complaints with discrepancies in their travel
- handled complaints against agents and airport personnel
Corporate Travel Coordinator/on site agent
Maritz Travel
01.1990 - 04.1993
- Implemented new tools or software systems that streamlined booking processes and reduced administrative tasks.
- Delivered exceptional customer service to internal clients by resolving issues quickly and efficiently.
- Analyzed data from various sources to identify trends in employee travel patterns and preferences.
- Educated employees on corporate travel policies and procedures.
- worked at several on site locations
Corporate Travel Consultant
Meritek Travel
05.2003 - 05.2004
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of [Type] rules and procedures.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Booked tickets for air, rail, and ground transportation.
Corporate Travel Coordinator
Carlson Wagonlit Travel
06.1998 - 08.2001
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined corporate travel processes for improved efficiency and cost savings.
Education
No Degree - Reservation Agent/csd/irate Desk Trained
Transworld Travel Academy
St Louis, MO04-1989
Skills
- Guest management
- Reservation management
- Waitlist organization
- Menu knowledge
- Health regulations
- Customer service
- Conflict resolution
- Effective communication
- Time management
- Attention to detail
- Problem solving
- Multi-tasking
- Stress management
- Greeting guests
- Cleanliness and hygiene
- Handling complaints
- Personal attention
- Supply restocking
- Server support
- Front-of-house display creation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Corporate Travel Consultant
Meritek Travel
05.2003 - 05.2004
Corporate Travel Coordinator
Carlson Wagonlit Travel
06.1998 - 08.2001
Reservation Agent/ irate desk supervisor
Trans World Airlines
01.1990 - 04.1993
Corporate Travel Coordinator/on site agent
Maritz Travel
01.1990 - 04.1993
No Degree - Reservation Agent/csd/irate Desk Trained
Transworld Travel Academy
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