Deanna M. Cox
Olathe,USA
Summary
Proven leader in customer engagement and sales strategy development, I boosted dealership profitability at Olathe Kia through innovative internet sales tactics and strategic relationship development. Skilled in Microsoft Office and conflict resolution, I excel in transforming customer interactions into long-term loyalty, with a track record of exceeding sales goals by leveraging effective communication and negotiation skills.
Overview
9
9
years of professional experience
Work History
Office Manager
Olathe Dental Care
Olathe, KS
07.2022 - 02.2023
- Greeted and welcomed patients to the practice
- Scheduled, rescheduled, or canceled appointments as needed
- Assisted patients to fill out information forms
- Prepared patients' charts and daily schedules for the dental staff
- Updated patient records and documented recent treatments and procedures
- Scheduled follow-up appointments and provided telephonic reminders
- Communicated with medical insurance providers to determine if patients are required to make co-payments
- Submitted all insurance claims at the end of each day
- Verified and collected methods of payment
- Performed general office duties, such as answering telephones, photocopying, filing, and faxing
Guest Service Associate and Cashier
HyVee Grocery
Olathe, KS
10.2021 - 07.2022
- Provided assistance with guest needs.
- Met or exceeded item-per-hour and scanning goals (processing hundreds of customer transactions daily) while balancing drawer at the end of each shift
- Handled various payment types including credit, debit, and gift cards.
- Updated weekly advertisements and specials.
- Kept checkout areas organized and clean.
Internet Sales Manager
Olathe Kia
Olathe, KS
09.2019 - 05.2021
- Regularly updated vehicle listings and pricing information.
- Responded promptly to all inquiries.
- Responded to customer inquiries regarding product inventory.
- Generated increased web traffic for the dealership.
- Regularly monitored entire purchasing cycle.
- Comprehended diverse client needs and tailored approach accordingly.
- Consistently reached sales objectives, ensuring ongoing profitability for the dealership.
BDC Internet Director
Fenton Nissan
Lee's Summit, MO
06.2016 - 03.2017
- Answered incoming phone calls and online enquiries
- Logged customer details and comments in their system
- Scheduled appointments and followed up with any 'no show' customers
- Maintained thorough, up-to-date knowledge of products
- Greeted and assisted walk-in customers, and treated all clientele with courtesy and respect
- Adhered to all company policies and procedures
- Maintained contact with customers to ensure they are happy with their service
- Ensured potential customers were aware of any promotions
- Assisted with various other tasks at the dealership
Assistant Internet Director
Jack Miller
North Kansas City, MO
06.2014 - 06.2016
- Provided insights on vehicle purchasing to both clients and colleagues.
- Created mutually beneficial situations by aligning customer needs with dealership offerings.
- Handled detailed Internet sales queries, driving up customer contentment.
- Responded to customer inquiries efficiently.
- Addressed customer needs effectively through thorough assessment.
- Led team efforts in completing assigned tasks.
Education
High School Diploma -
Wasson High School
CO01.1989
Skills
- Sales Strategy Development
- Effective Communication
- Employee Engagement Strategies
- Strategic Negotiation Skills
- Microsoft Office Proficiency
- Sales Force Optimization
- Document Management Systems
- Experience with Vin Solutions CRM
- Experience with DealerTrack
- Effective Solution Development
- Customer Interaction
- Effective Complaint Management
- Skilled in Conflict Resolution
- Negotiation and Mediation Skills
- Appointment Coordination
- Strategic Relationship Development
References
References available upon request
Keyskillareas
- 30 Years Sales and Internet Sales
- Outstanding Communication Skills
- Employee Relations
- Negotiations
- MS Office
- Sales Force
- DMS
- Vin Solutions CRM
- Dealer Track
Timeline
Office Manager
Olathe Dental Care
07.2022 - 02.2023
Guest Service Associate and Cashier
HyVee Grocery
10.2021 - 07.2022
Internet Sales Manager
Olathe Kia
09.2019 - 05.2021
BDC Internet Director
Fenton Nissan
06.2016 - 03.2017
Assistant Internet Director
Jack Miller
06.2014 - 06.2016
High School Diploma -
Wasson High School
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