Deanna Mistler
Harrison ,OH
Summary
Accomplished 911 Dispatcher from Hamilton County, adept in critical thinking and computer skills, excelled in high-stress situations, ensuring swift emergency response. Demonstrated exceptional teamwork and collaboration, significantly enhancing support for law enforcement and emergency personnel. Skilled in active listening, effectively gathered vital information, optimizing operational efficiency and safety.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
911 Dispatcher
Hamiton County
11.2016 - 07.2017
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored Police and Fire radios to provide assistance to responding personnel.
Education
Bachelor of Arts - Game Development
Academy of Art University
San Francisco, CA 09.2022 - 05.2026
Skills
- Works Well Under Pressure
- Critical Thinking
- Active Listening
- Computer Skills
- Teamwork and Collaboration
- Decision-Making
- Information Gathering
Timeline
Bachelor of Arts - Game Development
Academy of Art University
09.2022 - 05.2026
911 Dispatcher
Hamiton County
11.2016 - 07.2017
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