DEANNA N. DUFF
Columbia,USA
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
CONSTITUENT SERVICES Manager
Missouri Department of Corrections
07.2025 - Current
- Oversight of Constituent Services staff
- Process Improvement Operations
- Stakeholder Communication
- Case Management and issue resolution
- Team Leadership and supervision
CONSTITUENT SERVICES OFFICER II
Missouri Department of Corrections
04.2025 - Current
- Liaison between constituents and Department of Corrections to resolve concerns timely
- Responsible for Governor’s office communications relating to MDOC concerns
- Working knowledge of Policy and Procedure/Institutional Services/P&P processes
- Working knowledge of File Bound
- Working knowledge of Administrative Assistant duties
CASE MANAGER III- CENTRAL TRANSFER AUTHORITY
Missouri Department of Corrections
07.2016 - 04.2025
- Interstate Corrections Compact Coordinator/maintaining confidential records
- Reviewed and ensured effective and timely transfers within the MDOC
- Ensured accurate Court and Board referred treatment screening and placement
- Catalyst in resolving transfer concerns with constituents, MDOC facilities and DOC divisions
UNIT SUPERVISOR- Interstate Compact
Missouri Board of Probation and Parole
06.2010 - 07.2016
- Direct Supervision of Interstate Compact Unit Parole Officers (6)
- Management of ICAOS Audit Reports and Compliance
- Liaison between Compact States, Law Enforcement Agencies and Missouri Field Offices
- Assisted with coordinating Interstate Compact Workgroup Meetings
- Agency Policy and Procedure reviewer in conjunction with Interstate Compact Rules/Guidelines
- Served as a catalyst for resolving Interstate concerns
- Trainer for the Interstate Commission for Resident Adult Supervision National Office
P&P Officer- Interstate Compact
Missouri Board of Probation and Parole
06.2009 - 06.2010
- Management and supervision of the Interstate Compact Residents Tracking System
- Detainers- management and tracking of residents who are incarcerated within other agencies
- Child Support Liaison for Probation and Parole Central Office
- Report writing- Board Early Discharges, Violations, Parole Discharge documents
- Management of DNA Cases
- Reviewed coworkers’ Parole Discharge letters
P&P Officer II
Missouri Board of Probation and Parole
01.2002 - 06.2009
- Parole Violator / Active Probation Caseload
- Ensured treatment eligibility for LTC/OUT Programs and timely transfers
- Report writing: Sentencing Assessments, Court Reports, Case Summaries, Rescission Hearings, Parole Hearings, Special Reports
- Provided Monthly, quarterly, yearly Parole Violator Statistics for Parole Board Review
Education
Masters - Criminal Justice
Grambling State University
Grambling, Louisiana05.1996
BS - Criminal Justice
Southeast Missouri State University
Cape Girardeau, Missouri05.1994
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Timeline
CONSTITUENT SERVICES Manager
Missouri Department of Corrections
07.2025 - Current
CONSTITUENT SERVICES OFFICER II
Missouri Department of Corrections
04.2025 - Current
CASE MANAGER III- CENTRAL TRANSFER AUTHORITY
Missouri Department of Corrections
07.2016 - 04.2025
UNIT SUPERVISOR- Interstate Compact
Missouri Board of Probation and Parole
06.2010 - 07.2016
P&P Officer- Interstate Compact
Missouri Board of Probation and Parole
06.2009 - 06.2010
P&P Officer II
Missouri Board of Probation and Parole
01.2002 - 06.2009
BS - Criminal Justice
Southeast Missouri State University
Masters - Criminal Justice
Grambling State University