Deanna Pelmore
Champaign,IL
Summary
Driven hard work Love cleaning very friendly. Have good time management
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
21
21
years of professional experience
Work History
Sales Associate
Dollar General
Champaign, Illinois
07.2024 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
EVS Technician
Carle Foundation Hospital
Urbana, Illinois
09.2019 - 03.2024
- Performed daily cleaning tasks including dusting, mopping and vacuuming floors; washing walls, windows and countertops; sanitizing bathrooms and replenishing supplies.
- Maintained accurate records of all cleaning activities, such as areas cleaned and materials used.
- Provided routine maintenance to equipment, such as changing vacuum bags, filters and brushes.
- Transported trash and other waste material to designated disposal areas.
- Followed safety guidelines to ensure a safe work environment for staff members and visitors.
- Inspected rooms for cleanliness prior to guest arrival.
- Cleaned spills promptly with appropriate products in accordance with established procedures.
- Assisted with special projects related to housekeeping duties as assigned by supervisor.
- Disinfected surfaces using approved chemicals according to safety regulations.
- Ensured that all cleaning supplies were stored properly when not in use.
- Responded quickly to customer requests or complaints regarding housekeeping services.
- Removed hazardous materials from public areas in accordance with safety protocols.
- Cleaned, sanitized, and organized facility to avoid spread of germs.
- Followed procedures for using and disposing of disinfectant chemical cleaners.
- Emptied trash cans, sorted recycling and properly disposed of waste.
- Operated and maintained cleaning equipment, performing repairs as necessary.
- Completed assigned sweeping, floor maintenance and window-washing.
- Collected and disposed of biohazard waste according to OSHA regulations.
- Placed wet floor signs to protect staff and patients from fall or injury.
- Reported damaged property, maintenance concerns and fire and safety hazards.
- Wore personal safety equipment to prevent burns from cleaning chemicals.
- Collected soiled linens, made beds and transported items to laundry services.
- Performed floor stripping, washing, waxing, and polishing.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Dusted furniture, machines or equipment.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
Housekeeper
Holiday Inn Express Hotel Suites
Champaign, IL
04.2010 - 09.2019
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Organized closets with hangers for guests' clothing items.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Followed safety procedures when handling hazardous materials.
Housekeeper
Eastland Suites
Urbana, Illinois
06.2003 - 09.2008
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Scrubbed kitchen appliances, countertops and fixtures.
- Organized closets with hangers for guests' clothing items.
- Responded to requests from guests regarding housekeeping needs.
Education
High School Diploma -
Urbana Adult Education
Urbana, Illinois05-2010
Skills
- Customer Needs Assessment
- Product Sales
- Client Account Management
- Order Processing Cleaning and Time management
- Energetic self-starter
- Merchandising understanding
Timeline
Sales Associate
Dollar General
07.2024 - Current
EVS Technician
Carle Foundation Hospital
09.2019 - 03.2024
Housekeeper
Holiday Inn Express Hotel Suites
04.2010 - 09.2019
Housekeeper
Eastland Suites
06.2003 - 09.2008
High School Diploma -
Urbana Adult Education