Deanna Poley
Spring Hill,FL
Summary
Dynamic customer service professional with a proven track record at Variety Wholesalers Inc., excelling in high-pressure environments. Skilled in critical thinking and data entry, I effectively resolved customer issues while maintaining strong relationships. Committed to delivering exceptional service and ensuring compliance with industry standards, I prioritize customer satisfaction and operational excellence.
Overview
6
6
years of professional experience
Work History
Cashier
Variety Wholesalers Inc. (Big Lots)
04.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Customer Service Technology Solutions
01.2024 - 02.2025
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Fielded customer complaints, escalating complex issues to management for resolution.
Customer Service Representative
Access Healthcare (Summit Imaging)
07.2021 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Responded to customer requests for products, services, and company information.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
OPS Biological Scientist
Hernando County Department of Health
08.2020 - 05.2021
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Assisted in training new team members on proper COVID-19 screening techniques, contributing to consistent high-quality service delivery.
- Collaborated with local public health departments to track and report trends in COVID-19 cases, supporting informed decision-making processes.
Customer Service Cashier
RaceTrac
07.2019 - 08.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Education
High School Diploma -
Nature Coast Technical High
Brooksville, FL06.2018
Skills
- Customer service
- Critical thinking
- Data entry
- Microsoft Excel
- Scheduling
- Microsoft outlook
- Follow-up skills
- Prioritization
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Variety Wholesalers Inc. (Big Lots)
04.2025 - Current
Customer Service Representative
Customer Service Technology Solutions
01.2024 - 02.2025
Customer Service Representative
Access Healthcare (Summit Imaging)
07.2021 - 11.2023
OPS Biological Scientist
Hernando County Department of Health
08.2020 - 05.2021
Customer Service Cashier
RaceTrac
07.2019 - 08.2020
High School Diploma -
Nature Coast Technical High
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