DeAnna Qaoud
ST. LOUIS,Missouri
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
Courtyard by Marriott
St Louis, Missouri
12.2019 - Current
- Greeted and welcomed guests in a friendly, professional manner.
- Provided support to guests with check-in and check-out procedures.
- Monitored the front desk staff to ensure proper customer service was provided.
- Assisted guests with inquiries and requests.
- Resolved customer complaints promptly and efficiently.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Processed payments, cashiering duties and credit card transactions accurately.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Created weekly schedules for front desk staff according to business needs.
Front Desk Manager
Holiday Inn Express Hotel
Fenton, Missouri
09.2017 - 11.2019
- Greeted guests upon arrival and checked them in to their rooms.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
Education
Pharmacy
Professional Career Training Institute
Scranton, PA10-2000
Diploma - Modern Business
Hunter Business School
Levittown, NY05-1996
High School Diploma -
Port Charlotte High School
Port Charlotte, FL06-1994
Skills
- Hospitality services
- Guest check-in and check-out
- Cash control
- Reservations Management
- Account changes
- Guest Relations
- Administrative Skills
- Scheduling and Planning
Languages
Arabic
Professional
Timeline
Front Desk Supervisor
Courtyard by Marriott
12.2019 - Current
Front Desk Manager
Holiday Inn Express Hotel
09.2017 - 11.2019
Pharmacy
Professional Career Training Institute
Diploma - Modern Business
Hunter Business School
High School Diploma -
Port Charlotte High School
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