Deanna Rager
Newburgh,IN
Summary
Highly motivated salon professional at POSH International Hair Studio, recognized for exceptional customer service and a strong work ethic. Consistently boosted retail sales through personalized recommendations and cultivated a welcoming client environment. A collaborative team player adept at training staff, consistently upholding high service standards and ensuring client satisfaction, all while maintaining meticulous attention to detail.
Overview
8
8
years of professional experience
Work History
Salon Manager
Posh International Hair Studio
01.2023 - Current
- Managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Maintained the software system by managing appointment scheduling and cancellations, updating customer records, handling service offerings and pricing, and maintaining staff information, along with running reports.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Kept track of inventory levels for retail products, communicating when reordering was necessary to avoid stockouts.
- Trained new hires on appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Delegated workplace responsibility to appropriate staff.
- Listened closely to customer complaints and responded appropriately to issues.
- Communicated with spa team members if clients canceled or changed appointment times.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
- Assisted in the coordination of special events such as bridal parties and school dances.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
Licensed Esthetician
POSH International Hair Studio
02.2022 - Current
- Welcome clients arriving for appointments with friendly, warm and exceptional customer experience.
- Performed consultations for clients before scheduling treatments. Discussed procedures and treatment options with clients.
- Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Advised clients on proper home-care regimens.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Informed guests of appropriate products available to increase retail sales.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Collaborated with team members to create seasonal promotions for spa services and products.
Esthetic Student
The Salon Professional Academy
03.2021 - 12.2021
- Welcomed clients arriving for appointments.
- Performed facials, waxing and other treatments.
- Sanitized and organized station and tools.
- Assessed condition of clients' skin in order to make appropriate product recommendations in order to improve skin quality.
- Recommended retail products for at-home use.
- Level 3 Esthetician
Business Owner
Champion Home Inspection, LLC
01.2017 - 03.2021
- Managed day-to-day business operations, including administration, accounting functions, purchasing, and bi-weekly payroll, HR, marketing, and public relations.
- High attention to detail, organization, and management of multiple tasks and projects simultaneously.
- Provided customer service to both realtors and home buyers. Responded to customer requests for inspection quotes, inspection orders, services offered, scheduling issues. and company information.
- Developed strong client relationships by projecting a professional image.
- Recruited, hired, and trained initial personnel.
- Radon Coordinator - Licensed in residential radon testing. Maintained all certifications for radon monitor calibrations and inspectors licensing per NRPP and state regulations.
- Studied market to determine optimal pricing of services and to capitalize on emerging opportunities.
Education
Indiana State Licensed Esthetician - Esthetics
The Salon Professional Academy - Evansville
Evansville, IN12.2021
Skills
- Strong Work Ethic
- Willingness to Learn
- Punctual and Dependable
- Team Collaboration
- Interpersonal Skills
- Positive Attitude
- Customer Relations
- Active Listening
- Attention to Detail
- Time Management
- Adaptable and Flexible
- Customer Service
- Administrative Support
Accomplishments
- Trusted Local Pros of Evansville- Board Member (2019-2020)
- Member of YPN- Southern Indiana Association of Realtors (2020)
Timeline
Salon Manager
Posh International Hair Studio
01.2023 - Current
Licensed Esthetician
POSH International Hair Studio
02.2022 - Current
Esthetic Student
The Salon Professional Academy
03.2021 - 12.2021
Business Owner
Champion Home Inspection, LLC
01.2017 - 03.2021
Indiana State Licensed Esthetician - Esthetics
The Salon Professional Academy - Evansville
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