Jasmine Jones
Atlanta,GA
Summary
Driven by a strong work ethic and exceptional customer service skills, for the past 6 years, Bejazzeled Nails has strategically operated, marketed, built and flourished clientele relationships in the salon. My experience spans managing finances, enhancing team productivity, operating and running a salon, and leveraging mobile app proficiency to streamline operations, achieving a significant increase in efficiency and customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job and opportunity seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Salon Manager
Bejazzeled Nails
04.2018 - Current
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Maintained general appointment calendar and set shift schedules.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Achieved personal sales goals by upselling products to meet individual needs.
- Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
- Cross-sold and up-sold new haircare products, increasing earnings [Number]% per month.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared billings and estimates for customers.
- Upheld 24-hour response time to service requests.
Instacart Shopper
Instacart
Roseboom, NY
03.2022 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Loaded and unloaded orders at customer's homes or locations.
- Handled complex transactions accurately, processing payments securely using the Instacart platform.
- Upheld food safety standards by properly handling perishable items and maintaining appropriate storage conditions during delivery.
Sales Associate
Honey Baked Ham
Lawrenceville, GA
03.2017 - 12.2018
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sales Associate
Shoe Carnival
Lawrenceville, GA
03.2017 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Wrapped, boxed and weighed bakery department products.
Team Leader Manager
Stars And Strikes Family Entertainment Center
Dacula, GA
05.2016 - 07.2017
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Food Delivery Driver
DoorDash
Atlanta, GA
03.2020 - 12.2023
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Handled cash transactions accurately, maintaining financial integrity during each shift.
- Processed payments, made change, and provided receipts.
- Processed customer payments and kept accurate financial records.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
Education
Licensed Nail Technician - Cosmetology Education
Georgia Career Institute
Conyers, GA08.2019
High School Diploma -
Archer High School
Lawrenceville, GA05.2018
Skills
- Customer Service
- Accurate money handling
- Attention to Detail
- Inventory Management
- Strong Work Ethic
- Mobile app proficiency
- Reading Comprehension
- Product Knowledge
- Advertising and marketing
- Sales expertise
- Payment Processing
- Fashion trends
Timeline
Instacart Shopper
Instacart
03.2022 - Current
Food Delivery Driver
DoorDash
03.2020 - 12.2023
Salon Manager
Bejazzeled Nails
04.2018 - Current
Sales Associate
Honey Baked Ham
03.2017 - 12.2018
Sales Associate
Shoe Carnival
03.2017 - 08.2017
Team Leader Manager
Stars And Strikes Family Entertainment Center
05.2016 - 07.2017
Licensed Nail Technician - Cosmetology Education
Georgia Career Institute
High School Diploma -
Archer High School