Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leeann Donan

San Diego ,CA

Summary

Dynamic Salon Manager and Hairstylist with a proven track record at Fantastic Sams North Park, enhancing salon business and client satisfaction. Specializes in revenue generation and salon retail sales, achieving significant customer loyalty through exceptional service and quality. Skilled in employee relations and brand representation, consistently exceeding sales goals.

Overview

17
17
years of professional experience

Work History

Salon Manager

Fantastic Sams North Park
12.2019 - Current
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Oversaw salon employee performance, facility cleanliness, and sales.

Hairstylist

Fantastic Sams Campus Plaza
08.2019 - 12.2019
  • Determined appropriate hair treatments based on conditions and textures.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Distributed business cards outside of salon to generate new business.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Educated customers on products to maximize benefits.
  • Answered phone calls and emails to schedule client appointments.

New Merchandise Manager

Flashbacks
08.2017 - 07.2019
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Interacted with customers providing costuming services for customers.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Reviewed customer feedback to identify trends and improve product selection.

Hairstylist

Evolve Hair Parlor
01.2017 - 01.2018
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Provided master color, cutting and styling services.
  • Specializing in wedding hair styling to include complicated up dos.
  • Processed payments, entering sales in register for prompt customer service.

Sales Associate & Key Holder

Sally Beauty Supply - 495
05.2016 - 12.2016
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Hairstylist

Salon Nuvo
05.2015 - 12.2016
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Developed loyal following of clients by providing high-quality services.
  • Offered professional cuts, color services and extensions to salon customers.

Hairstylist

Lunasea Salon and Day Spa
04.2008 - 12.2014


  • Confer with clients to determine their individual haircare needs.
  • Provided cutting, master color and styling services.
  • Maintained active client base through precise cutting, coloring and styling of clients' hair.
  • Managed front desk to include reception, phones and appointments.

Education

High School Diploma -

Crawford High School
San Diego

Diploma -

California Hair Design Academy
San Diego
01-1988

Skills

  • Strong work ethic
  • Salon retail sales
  • Revenue generation
  • Brand representation
  • Employee relations
  • Client satisfaction
  • Commitment to quality and service

Timeline

Salon Manager

Fantastic Sams North Park
12.2019 - Current

Hairstylist

Fantastic Sams Campus Plaza
08.2019 - 12.2019

New Merchandise Manager

Flashbacks
08.2017 - 07.2019

Hairstylist

Evolve Hair Parlor
01.2017 - 01.2018

Sales Associate & Key Holder

Sally Beauty Supply - 495
05.2016 - 12.2016

Hairstylist

Salon Nuvo
05.2015 - 12.2016

Hairstylist

Lunasea Salon and Day Spa
04.2008 - 12.2014

High School Diploma -

Crawford High School

Diploma -

California Hair Design Academy

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Leeann Donan