Deanna Vela
Houston,TX
Summary
I can describe myself as a hardworking and dependable professional. Offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations. Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight. Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Clerk
QuikTrip
Kansas City, MO
03.2018 - 04.2020
- Provided excellent customer service to ensure satisfaction.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Processed customer orders promptly and accurately.
- Maintained inventory levels of office supplies and equipment as needed.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Processed customer payments accurately and efficiently.
Assistant Manager
Shoe Palace
Houston, TX
06.2020 - 07.2022
- Coordinated with other departments to ensure smooth flow of operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
Bartender
Bombshells Restaurant And Bar
Houston, TX
06.2022 - 02.2024
- Stocked bar counter with glasses, ice cubes and other supplies required for bartending activities.
- Cross-trained in other areas such as catering or bartending as needed.
- Maintained a clean working environment by washing glassware, utensils, and equipment used for bartending.
- Trained new staff members on proper bartending techniques.
- Trained new employees in bartending operations including drink mixing methods and safe alcohol serving practices.
- Helped resolve customer complaints under the supervision of bartending staff.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Restaurant Manager
Bombshells Restaurant And Bar
Houston, TX
02.2024 - Current
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved conflicts among employees in an effective manner.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ensured compliance with all food safety regulations and sanitation standards.
- Maintained detailed records of sales transactions and daily shift reports.
- Established policies for cash handling procedures to maximize security measures.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Education
High School Diploma -
Springwoods High School
Houston, TX05-2018
Skills
- Business Development
- Financial Management
- Performance Management
- Staff Management
- Conflict Resolution
- Team Management
- Multitasking
- Attention to Detail
- Problem Resolution
- Organization
- Organization and Time Management
- Relationship Building
- Cash Management
- Database entry
- Sales expertise
- Supply tracking
- Basic accounting
- Prioritization
- Handling payments
- Cash Handling
- Verbal and writing communication
Languages
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Restaurant Manager
Bombshells Restaurant And Bar
02.2024 - Current
Bartender
Bombshells Restaurant And Bar
06.2022 - 02.2024
Assistant Manager
Shoe Palace
06.2020 - 07.2022
Clerk
QuikTrip
03.2018 - 04.2020
High School Diploma -
Springwoods High School