Scott McGinnis
427 Old Ithaca Rd
Summary
Results-driven operations expert with extensive experience in managing daily business functions. Known for implementing effective process improvements and training staff to elevate service quality and customer loyalty. Committed to fostering a positive work environment and achieving operational excellence.
Overview
25
25
years of professional experience
Work History
Clerk
Dandy Mini Mart
12.2025 - Current
- Managed daily inventory and restocking to ensure product availability.
- Processed customer transactions accurately using point-of-sale systems.
- Assisted in training new staff on operational procedures and customer service standards.
- Implemented efficient workflow processes that improved service speed and customer satisfaction.
- Conducted regular audits of stock levels, ensuring accurate records and minimizing discrepancies.
- Maintained a professional atmosphere within the store setting through effective communication skills and polished presentation abilities.
Owner/Operator
Southern Tire Small Repair
10.2018 - Current
- Managed daily operations, ensuring efficient tire repair and maintenance services.
- Oversaw inventory management, optimizing stock levels for timely service delivery.
- Trained and mentored staff on best practices in tire service and customer interaction.
- Implemented process improvements to enhance overall workflow efficiency and service quality.
- Developed customer relationships, fostering loyalty through exceptional service experiences.
- Analyzed customer feedback to refine service offerings and address areas for improvement.
- Established safety protocols to maintain a secure working environment for staff and customers.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Negotiated contracts with vendors to secure favorable terms for the business.
Owner Operator
McGinnis Excavation
08.2016 - 02.2018
- Managed daily operations of excavation projects, ensuring adherence to safety regulations and quality standards.
- Oversaw maintenance of heavy equipment, optimizing performance and reducing downtime through proactive servicing.
- Developed project plans, coordinating resources and timelines for efficient project execution and client satisfaction.
- Trained and mentored team members on equipment operation and safety protocols, enhancing overall workforce competence.
- Managed day-to-day business operations.
Financial Advisor/Asset Manager
Metlife
03.2012 - 06.2016
- Developed customized financial plans to meet client needs and goals.
- Analyzed investment portfolios to optimize performance and mitigate risks.
- Facilitated comprehensive financial reviews, ensuring alignment with regulatory standards.
- Mentored junior advisors, enhancing team productivity and client service quality.
- Collaborated with cross-functional teams to deliver integrated financial solutions.
- Conducted market research to identify emerging trends and opportunities for clients.
- Enhanced operational efficiencies through process improvements and technology integration.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Collaborated with team members to streamline processes and improve overall client experience.
- Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
- Managed risk effectively through careful analysis of clients'' needs and portfolio diversification strategies.
- Developed niche in retirement planning, becoming go-to advisor for clients approaching retirement.
- lead team of 50 advisors in Buffalo Syracuse Rochester Elmira and Binghamton Ny Meeting companys highest level of competition 5 year meeting million dollar round table 47 million in assets
- Contacted, hired and trained elite advisors and brokers
Sales/Finance Manager
Ferrario Auto Team
04.2006 - 01.2011
- Analyzed financial data to support sales forecasting and budgeting processes.
- Developed pricing strategies to enhance profitability and market competitiveness.
- Collaborated with cross-functional teams to streamline financial reporting and analysis workflows.
- Led initiatives to improve financial performance through cost management and efficiency enhancements.
Clerk/Field Manager
Conwell Oil Inc
01.2001 - 04.2006
- Managed inventory records, ensuring accurate tracking of supplies and materials.
- Processed customer orders efficiently, maintaining high levels of service quality.
- Coordinated logistics for product delivery, optimizing routes for timely shipments.
- Trained new staff on operational procedures and software systems to enhance productivity.
- Implemented process improvements that streamlined workflow and reduced errors.
- Oversaw daily operations, prioritizing tasks to meet departmental goals and deadlines.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Education
No Degree - Mechanical Engineering/accounting/business Mang
Corning College
Corning, NY09-2007
GED -
Southern Tier Boces
Horseheads, NY08-2005
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Prioritization
- Relationship building
- Document management
- Database management
- Quality control
- Basic accounting
- Quality management
- Schedule and calendar management
- File and database management
- Sales expertise
- Confidentiality
- Handling payments
- Peer relationships
- Multitasking Abilities
- Attention to detail
- Time management
- Customer communication
- Problem-solving
- Flexible and adaptable
- Organizational skills
- Teamwork and collaboration
- Creative thinking
- Staff training
- Conflict resolution
- Task prioritization
- Inventory assessment
- Analytical thinking
- Basic bookkeeping
- Invoice processing
- Staff supervision
- Strategic planning
- Team building
- Cross-functional teamwork
- Customer relationship management (CRM)
- Business development
- Business planning
- Financial management
- Salesforce management
- Employee onboarding
- Work prioritization
- Recruiting and interviewing
- Risk management
- Regulatory compliance
- Trend analysis
- Financial records oversight
Timeline
Clerk
Dandy Mini Mart
12.2025 - Current
Owner/Operator
Southern Tire Small Repair
10.2018 - Current
Owner Operator
McGinnis Excavation
08.2016 - 02.2018
Financial Advisor/Asset Manager
Metlife
03.2012 - 06.2016
Sales/Finance Manager
Ferrario Auto Team
04.2006 - 01.2011
Clerk/Field Manager
Conwell Oil Inc
01.2001 - 04.2006
No Degree - Mechanical Engineering/accounting/business Mang
Corning College
GED -
Southern Tier Boces