Deanna Williams
Jewett City,CT
Summary
Dynamic and results-driven Sales Associate with a proven track record at Walmart, enhancing customer satisfaction and exceeding sales targets by up to 20%. Skilled in conflict resolution and relationship building, adept at leveraging exceptional communication skills and sales expertise to foster client loyalty and drive revenue growth.
Overview
10
10
years of professional experience
Work History
Sales Associate
Walmart
06.2015 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Engaged with customers to effectively build rapport and lasting relationships.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed strong rapport with customers and created positive impression of business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Quakertown High School
Quakertown, PA06.2011
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Sales expertise
- Product sales
- Sales strategies
- Meeting deadlines
- Upselling
- Professional demeanor
- Guest relations
- Sales training
- Payment processing
- Strategic planning
- Inventory tracking
- Sales development
- Building rapport
- Inventory control
- Merchandise display
- Product recommendations
- Order processing
- Sales goals attainment
- Display setup
- Point of sale operation
- Negotiation tactics
- Sales trends
- Product promotions
- Friendly and outgoing
- Verbal and written communication
- Customer engagement
- Task prioritization
- Merchandising
- Client retention strategies
- Upselling and cross selling
- Feedback implementation
- Exchange coordination
- Superb time management
- Prospecting and telemarketing
- Price quote preparation
- Written and oral communication skills
- Calm demeanor
- Energetic self-starter
- Contact follow-up
- Reading comprehension skills
- Excellent communication skills
- Positive and professional
- Retail merchandising expertise
- Product guidance
- Goal tracking
Timeline
Sales Associate
Walmart
06.2015 - Current
High School Diploma -
Quakertown High School