MORGAN TURNAGE
Foxworth,MS
Summary
Skilled Optician/Billing Specialist with a proven track record, enhancing patient satisfaction and financial accuracy through meticulous insurance billing and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude, utilizing interpersonal skills, and excellent time management.
Overview
7
7
years of professional experience
Work History
Optician/Billing Specialist
Lagniappe Eye Care
Hattiesburg, MS
10.2020 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Phlebotomist/Receptionist
Riverside Medical Center
Franklinton, LA
10.2019 - 09.2020
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Optometrist Technician/Office Manager
Eye Centers Of Hattiesburg
Hattiesburg, MS
03.2017 - 04.2019
- Assisted optometrists in diagnosing vision disorders with thorough pre-testing procedures and accurate documentation.
- Demonstrated exceptional customer service skills while assisting patients with insurance claims processing, resolving issues quickly and professionally.
- Efficiently managed inventory of contact lenses and eyeglasses, ensuring ample stock levels to meet demand while reducing waste through proper storage techniques.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Continually sought opportunities for process improvement, leading to increased efficiency and effectiveness within the billing department.
Education
No Degree - Business Administration
Pearl River Community College
Hattiesburg, MSHigh School Diploma -
Petal High School
Petal, MS05.2016
Skills
- Insurance Verification and Approvals
- Insurance Billing
- Problem-solving abilities
- Organizational Skills
- Task Prioritization
- Effective and Excellent Communication
- Professionalism
- Visual acuity testing
Timeline
Optician/Billing Specialist
Lagniappe Eye Care
10.2020 - Current
Phlebotomist/Receptionist
Riverside Medical Center
10.2019 - 09.2020
Optometrist Technician/Office Manager
Eye Centers Of Hattiesburg
03.2017 - 04.2019
No Degree - Business Administration
Pearl River Community College
High School Diploma -
Petal High School