Deanne Smallman
Mendota Heights,MN
Summary
Account Manager with extensive experience at US Foods, recognized for exceptional client retention and significant revenue growth. Proficient in contract negotiation and cross-selling strategies, consistently surpassing performance targets. Strong problem-solving abilities lead to customized solutions that effectively address client needs.
Overview
35
35
years of professional experience
Work History
Account Manager
Republic Services
Inver Grove Heights, Minnesota
01.2019 - Current
- Proactively managed Book of Business comprising 500 customers, enhancing retention rates.
- Secured 90% approval rate for customer agreements and RFPs through effective negotiation.
- Cross-sold products and services, contributing to revenue growth and customer satisfaction.
Account Manager
Flagship Logistics Group
Ham Lake, MN
01.2018 - 01.2019
- Managed business needs through active lanes, ensuring efficient delivery of goods.
- Attended food shows to acquire new customers and enhance market presence.
Account Manager
US Foods
Plymouth
01.2009 - 01.2017
- Acquired and maintained new business by providing excellent customer service, identifying customer needs, and customizing resources and tools to aid in their success.
- Negotiated with vendors to provide deviated pricing and successfully balanced priorities while continually exceeding my annual operating plan monthly.
Market Research Manager
Information Resources Inc
Little Canada, MN
01.1991 - 01.1998
- Hired and trained team of 50 in new scanning technologies, monitored progress and quality control of all field projects creating highest percentage growth and quality data for our clients.
Education
Bachelor of Business Administration - BBA - Business Administration
Metropolitan State University
Saint Paul, MN01.2008
Skills
- Sales management and development
- Cross-selling strategies
- Effective communication
- Revenue growth and strategies
- Customer service and relations
- Client retention and engagement
- Teamwork and collaboration
- CRM proficiency
- Contract negotiation
- Proactive problem solving
Awards
- Rookie of the year
- Winter warm up four time winner
- Presidents Cup
- Winners Circle
Current Position
Account Manager at Republic Services
Timeline
Account Manager
Republic Services
01.2019 - Current
Account Manager
Flagship Logistics Group
01.2018 - 01.2019
Account Manager
US Foods
01.2009 - 01.2017
Market Research Manager
Information Resources Inc
01.1991 - 01.1998
Bachelor of Business Administration - BBA - Business Administration
Metropolitan State University