Deanne Stone
Las Vegas,NV
Summary
Hardworking friendly customer service rep offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Multitasker with in-depth knowledge of pos system operations.
Overview
36
36
years of professional experience
Work History
Cashier Team Lead
7’11
Las Vegas, Nevada
04.2023 - 07.2024
- Performed daily opening and closing procedures for the POS
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained new cashiers on proper use of registers and store policies.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Verified customer age requirement for alcohol or tobacco purchases.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Welcomed customers, offering assistance to help find store items.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed both cash and card purchases and returns.
Receptionist
Select Communications Systems
Van Nuys, CA
04.1994 - 06.2009
- Met incoming customers with a professional approach and provided friendly, knowledgeable assistance
- Keep the reception area clean and organized
- Received incoming packages and mail
- Managed 3-line system to handle more than 30 incoming calls per day
- Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
- Maintained all financial records
- Entered data in windows software to keep records updated
- Processed payments for equipment and updated accounts to reflect balance changes.
Inventory Associate
Bluechip Inventory
Sherman Oaks, CA
07.2005 - 03.2006
- Tracked inventory usage, documented discrepancies and maintained overall count
- Performed inventory counts and ordered materials
- Replenished inventory with focus on addressing customer needs.
Warehouse Associate
R&L Warehouse Distribution
Emeryville, CA
11.1988 - 12.1991
- Affixed accurate labels to customer packages to prevent unnecessary delays
- Unloaded freight using pallet jacks to transport heavy items to locations in the warehouse
- Scanned container labels to verify contents and determine target destination using RF scanners
- Picked, , packed and labeled merchandise to prepare for shipment
- Preparing shipment documents and securing products on pallets
- Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds .
Education
Las Vegas Nv
06.2022
High School Diploma -
Brannon High
San Lorenzo, CA06-1986
Skills
- Customer Service
- Cash Handling
- Flexible Schedule
- Relationship Building
- Honest and Dependable
- Multitasking
- Positive Attitude
- Store Opening and Closing
- Knowledge POS
- Team Leadership
Timeline
Cashier Team Lead
7’11
04.2023 - 07.2024
Inventory Associate
Bluechip Inventory
07.2005 - 03.2006
Receptionist
Select Communications Systems
04.1994 - 06.2009
Warehouse Associate
R&L Warehouse Distribution
11.1988 - 12.1991
High School Diploma -
Brannon High