DEANTRE WILLIAMS
Forney,US
Summary
Results-driven Claims Adjuster with a proven track record of investigating claims, determining liability, and negotiating settlements. Skilled in policy investigations, coverage assessments, and data analysis. Strong customer service expertise and advanced computer skills. Adept at effectively communicating with all parties involved in the claims process.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Liberty Mutual
Plano, TX, US
02.2024 - Current
- Invest the claim, gather evidence, determining the extent of the insurance company's liability, negotiating settlements, and communicating with all parties involved in the claims process
Total Loss Adjuster Claims Specialist
TheBest Claims Solutions
Dallas, US
02.2022 - 11.2023
- Communicate with customers and associates over the telephone, Gather and document loss information
- Ensured that all paperwork associated with total loss claims were completed accurately and submitted on time
- Negotiated settlements between claimants and insurers while ensuring fair compensation was provided in a timely manner
Mail Carrier
United States Post Office
Dallas, TX
09.2020 - 02.2022
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Customer Service Representative
Hinduja Global Solutions
Peoria, US
07.2014 - 09.2020
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow call center scripts when handling different topics
- Identifying customers' needs, clarify information, research every issue and providing solutions
Shift Leader
Taco Bell
Peoria, US
03.2011 - 07.2014
- Train employees, meet financials, and ensuring food safety and cleanliness standards
- Interact with customers, receive orders, process sales and monies, and manage customer issues
- Maintained an organized work environment by delegating tasks to staff as needed
- Monitored employee performance to ensure compliance with company policies and procedures
Education
High school diploma -
Peoria High School
Peoria05.2012
Skills
- Policy Investigations
- Coverage Assessments
- Advanced Computer Skills
- Data Analysis
- Claims Handling
- Claims Investigation
- Customer Service Expertise
- CCC Reports
Certification
- Customer Service, 9 years
- Conflict Resolution, 3 years
- Time Management, 3 years
- Leadership Experience, 5 years
- Problem Resolution, 3 years
- Shift Management, 3 years
- Driving Food Safety, 3 years
- Inventory Control, 3 years
- Insurance Adjuster, 09/01/20 to Present
- Property & Casualty License, Present
Timeline
Claims Adjuster
Liberty Mutual
02.2024 - Current
Total Loss Adjuster Claims Specialist
TheBest Claims Solutions
02.2022 - 11.2023
Mail Carrier
United States Post Office
09.2020 - 02.2022
Customer Service Representative
Hinduja Global Solutions
07.2014 - 09.2020
Shift Leader
Taco Bell
03.2011 - 07.2014
High school diploma -
Peoria High School