Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

TENECIA SYAS

Forney,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I'm a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Claims Adjuster

Alacrity
Dallas, TX
05.2023 - 12.2023
  • Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
  • Interpreted policy language to determine coverage for insureds under various lines of business.
  • Maintained accurate documentation of all claim activity within designated system.
  • Ensured timely follow-up on all open matters; kept insureds informed regarding status updates.
  • Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
  • Completed required investigations on referred files within established timeframes.
  • Investigated claims, determined losses and reported findings.

Claims Reviewer

Clear Point Claims
Arlington, TX
02.2022 - 12.2022
  • Evaluated and settled claims efficiently and effectively to ensure that all claims were in compliance with Mercury/ Liberty Mutual/Safeco standards and policy.
  • Analyzed claim documents for completeness and compliance with applicable standards.
  • Investigated potential fraudulent activities related to insurance claims.
  • Participated in meetings with other departments to discuss quality control procedures.
  • Used the following software to comprise/revise estimates: Navigator, Xactanalysis, CoreLogic, Symbility and Mobile Claims.

Adjuster Assistant

BSA Claims
Houston, TX
11.2020 - 12.2021
  • 1 year of experience assisting a licensed adjuster prepare and analyze claim reports including automobile and residential insurance claims
  • Inspected property and physical damage to determine the extent of liability to the insurance company
  • Evaluated and settled claims efficiently and effectively ensured that all claims were in compliance with Mercury/Liberty Mutual/Safeco standards and policy
  • Used the following software to comprise/revise estimates: Navigator, Xactanalysis, CoreLogic Symbility and Mobile Claims.
  • Drafted correspondence related to claim investigations and settlements.

Claims Coordinator

Allcat Claims Service
Dallas, TX
06.2016 - 10.2020
  • Responsible for reviewing customer accounts and individual transactions that demonstrate potentially suspicious activity from a variety of reports generated from TXL, ATO, Fraud App, and ExHR alerts
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime
  • Provided exemplary level of customer service to all individuals, including clients and company personnel
  • Determined and recommended methods to address improvement opportunities
  • Updated and maintained database of existing and potential customers in Transact, CCD and META Source
  • Responsible for reviewing and verifying META Fraud Detection/Supporting Documents P&P were accurate
  • Cross trained agents, facilitators and management in Fraud Detection/Supporting Documents queue in META Source.

Education

Some College (No Degree) - Biology

Richland College
Dallas, TX

Some College (No Degree) - Biology

East Field College
Mesquite, TX

Skills

  • Complaint Resolution
  • Strong Interpersonal and Communication Skills
  • Highly Motivated
  • Adaptability to Change
  • Teamwork/Collaboration
  • Strong Leadership
  • Technology Proficient
  • Proficient in Xactimate/Xactanalysis
  • Experience Symbility
  • Property Claims
  • Policy Investigations
  • Claims Investigations

Certification

Licenses

  • TX (DHS- 2965328)
  • OK- 3002491111
  • IN-3902277
  • MI- 1211127
  • LA- 1078946
  • NC- 20624208
  • SC- 20624208
  • MS- 10934704

Certifications

  • State Farm: Property, Estimatics, and Auto
  • California Earthquake
  • California Fair Claims
  • Arson of Profit
  • Casualty Insurance Fraud
  • Louisiana Citizens

References

References available upon request.

Timeline

Claims Adjuster

Alacrity
05.2023 - 12.2023

Claims Reviewer

Clear Point Claims
02.2022 - 12.2022

Adjuster Assistant

BSA Claims
11.2020 - 12.2021

Claims Coordinator

Allcat Claims Service
06.2016 - 10.2020

Some College (No Degree) - Biology

Richland College

Some College (No Degree) - Biology

East Field College

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TENECIA SYAS