Deb Loss
Sunbury,Pennsylvania
Summary
Dynamic sales associate with proven success in enhancing customer satisfaction through exceptional service, effective problem-solving, and accurate cash handling.
Overview
41
41
years of professional experience
Work History
Sales Associate
Boscov's
Selinsgrove, PA
05.2021 - Current
- Delivered exceptional customer service, enhancing shopper experience and fostering loyalty.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Operated point-of-sale systems efficiently, processing transactions with accuracy and speed.
- Collaborated with team members to maintain store presentation standards and merchandising displays.
- Resolved customer inquiries promptly, contributing to positive feedback and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Laborer
Wood Mode
Kreamer, PA
11.2000 - 05.2019
- Operated woodworking machinery to ensure precision in manufacturing processes.
- Collaborated with team members to maintain workflow efficiency and productivity standards.
- Inspected finished products for quality assurance and adherence to specifications.
- Assisted in training new staff on safety procedures and equipment operation.
Office Assistant
Weis Markets Inc
Sunbury, PA
06.1985 - 04.1995
- Managed daily office operations to ensure efficient workflow and communication.
- Maintained accurate records and files, supporting data integrity across departments.
- Collaborated with various departments to streamline processes and improve service delivery.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Education
No Degree - Night School For Computer Programing in Basic Lang
Susquehanna University
Selinsgrove, PA05-1984
High School Diploma -
Midd West School
Middleburg, PA06-1973
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Outgoing personality
- Cash handling
- Verbal/written communication
- Cash handling accuracy
Timeline
Sales Associate
Boscov's
05.2021 - Current
Laborer
Wood Mode
11.2000 - 05.2019
Office Assistant
Weis Markets Inc
06.1985 - 04.1995
No Degree - Night School For Computer Programing in Basic Lang
Susquehanna University
High School Diploma -
Midd West School