Debanhy Jasso
Houston,TX
Summary
Detail-oriented professional with extensive experience in customer service and cash handling. Proven ability to resolve inquiries effectively and manage front desk operations, ensuring a seamless experience for every guest.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Houston Auto Maintenance
Houston, TX
03.2022 - 04.2026
- Managed front desk operations, ensuring efficient customer service and appointment scheduling.
- Handled customer inquiries and resolved issues with professionalism and accuracy.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collected cash,card and over the phone payments, processed transactions and updated relevant records.
Cashier Team Lead
SUBWAY®Restaurants
Stafford, TX
06.2021 - 02.2022
- Supervised daily cash register operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers, enhancing customer service skills and operational knowledge.
- Implemented inventory control procedures to minimize waste and ensure product availability.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Assisted in managing cash flow and balancing registers at shift end for financial integrity.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
Thrift Store Clerk
Texas Thrift
Cypress, TX
10.2020 - 02.2021
- Operated cash register and processed transactions efficiently for diverse customer base.
- Assisted customers with inquiries, enhancing shopping experience and promoting merchandise knowledge.
- Sorted, organized, and displayed donations to maximize retail space and visual appeal.
- Improved store organization and appearance by merchandising items according to established guidelines.
- Maintained clean and organized workspaces throughout the store, enhancing overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Houston Auto Maintenance
03.2022 - 04.2026
Cashier Team Lead
SUBWAY®Restaurants
06.2021 - 02.2022
Thrift Store Clerk
Texas Thrift
10.2020 - 02.2021