Angela Atencio
Colorado Springs,Colorado
Summary
Dedicated customer service and sales professional knowledgeable about preparing, packaging and stocking different cannabis products. Adept at working quickly and maintaining security while meeting high demand. Excellent interpersonal, communication and time management skills. Proficient Budtender delivers accurate information on strains, effects and uses to recreational and medicinal customers. Trusted key holder and money manager with 8+ years of experience. Progressive attitude and laid back demeanor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Budtender
Original Cannabis Growers
05.2022 - Current
- Developed strong rapport with customers and created positive impression of business.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Monitored customers for signs of security concerns and escalated issues to management.
- Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Checked guests' photo identification for validity and age requirements.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Restocked supplies and arranged displays.
Department Manager
Petco
06.2009 - 04.2022
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Defined clear targets and objectives and communicated to other team members.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Education
High School Diploma -
Doherty High School
Colorado Springs, CO05.2000
Skills
Customer Assistance
Adaptable and Flexible
Creative Thinking
Counting money
Store Policies and Procedures
Honest and Dependable
Cleanliness and hygiene
Inventory Management
Reliable and Responsible
Attention to Detail
Merchandise Recommendations
Ability to Lift 40 pounds
Team Supervision
Timeline
Budtender
Original Cannabis Growers
05.2022 - Current
Department Manager
Petco
06.2009 - 04.2022
High School Diploma -
Doherty High School