Deborah Harmes
Oshkosh
Summary
Motivated and detail oriented professional with a strong background in customer service, data entry and administrative support. Skilled in resolving customer inquiries with efficiency and empathy, achieving a 98% data entry accuracy rate, and excelling in fast paced environments.
With a Bachelor's degree in Business Administration and extensive hands on experience, known for consistently exceeding expectations and earning recognition for outstanding contributions. A dependable team player with a proven track record of driving customer satisfaction and operational excellence.
Overview
9
9
years of professional experience
Work History
Sales Associate
Lowes Home Improvment
03.2025 - Current
- Deliver front-line customer service with prifessionalism and courtesy.
- Process cash transactions, ensuring accuracy and accountability
- Perform general cleaning and upkeep to ensure a welcoming store environment.
Customer Service Representative
Energy Services
09.2024 - 02.2025
- Delivered exceptional service to address inquiries and resolve issues efficiently.
- Collaborated with teams to meet key performance metrics and client satisfaction goals.
Seasonal Sales Associate
Target
11.2024 - 01.2025
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Member Experience Specialist
Network Health Inc
04.2019 - 06.2024
- Delivered exceptional customer service to address inquiries and resolve issues efficiently
- Maintained a 98% accuracy rate in data entry for enrollment and financial processes.
- Supported sales initiatives and facilitated walk-in client interactions to enhance service reach.
- Collaborated with teams to meet key performance metrics and client satisfaction goals.
- Earned recognition through multiple awards:100 Club, Values in Action, and CEO accolades.
Sales Associate
Kwik Trip
03.2016 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Processed cash transaction, ensuring accuracy and accountability.
- Assisted with stocking and inventory management to maintain product availability.
- Performed general cleaning and upkeep to ensure a welcoming store environment.
Education
Bachelor of Business Administration - Marketing And Human Resource Management
Marian University
Fond Du Lac, WI12-2008
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Lowes Home Improvment
03.2025 - Current
Seasonal Sales Associate
Target
11.2024 - 01.2025
Customer Service Representative
Energy Services
09.2024 - 02.2025
Member Experience Specialist
Network Health Inc
04.2019 - 06.2024
Sales Associate
Kwik Trip
03.2016 - 11.2019
Bachelor of Business Administration - Marketing And Human Resource Management
Marian University
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