Debbie Hauger
Antioch,CA
Summary
- Seeking a full time position where my experience and abilities can be effectively utilized. Motivated, creative, organized self-starter, who works well without supervision and enjoys challenges and completes assigned work. I'm a dedicated employee and great asset to any employer.
- Patient Data Entry and Research
- All aspects of front office duties/Chart preparation
- Payment Processing /Accounts Receivable
- ICD10 / CPT codes
- Computer Literate
- Ten-key Touch / Typing
- Customer Service
- Medical Billing Procedures/Authorizations/Referrals
- Answer / Direct- Incoming Calls / HIPAA Compliant
- Insurance verifications/EOB denials
- RX refills/Faxes
- Collect co-pays/Bank deposits
- Knowledge of HMO/PPO, Medicare, CCHP insurance plans
Organized and dependable candidate successful at managing multiplWillingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
Work History
Frontline Member Associate
Walmart
Antioch, CA
02.2019 - 02.2024
- Improved customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Enhanced team efficiency by providing assistance to coworkers during peak hours.
- Achieved a high level of member retention through exceptional interpersonal skills and relationship-building efforts.
- Consistently met or exceeded individual performance goals while contributing to overall team success.
- Managed multiple tasks simultaneously without compromising quality or accuracy of work performed.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Medical Administrator
Sam Sundar M.D.
Concord, Ca
02.2016 - 01.2019
- All aspects of front office duties, assisted with rooming patients, schedule appointments, reminder calls, collect patient co-pays, multi phone lines, faxes, credit card machine, budget weekly and monthly totals on patients and insurance payments, bank deposits, worked authorizations/referrals, RX refill requests, medical records and records release, verified patients eligibility and checked claims status and worked denied claims, prepped Superbills for billing, ordered office supplies.
Medical Biller
Bay Area Credit Services, LLC
07.2008 - 01.2016
- Verified, reviewed, and submitted electronic medical claims for payment with various insurance companies, including Medi-cal and Medicare
- Conducted follow up via phone calls and viewed EOBs regarding payment information on insurance websites.
Medical Insurance Specialist
Diablo Valley Pediatrics Group
03.2001 - 07.2007
- Checked insurance websites for eligibility or claim status and rebilled claims on 1500 forms when applicable
- Contacted insurance companies for follow up and difficult accounts
- Followed up on previously submitted appeals and received denials via telephone and websites
- Posted patient copays, ROA payments and insurance payments and made accurate adjustments on patient accounts according to Explanation of Benefits
- Contacted patients and collected payments on delinquent accounts
- Monitored and maintained aging reports on assigned Insurance accounts for high dollar amount
- Handled and generated a high volume of incoming and outgoing calls to insurance companies and patients
- Reviewed Encounter Forms and verified correct ICD/CPT codes to be scanned on DocuScan
- Scheduled appointments for the front desk as needed.
Education
High School Diploma -
Richard Gahr High School
Cerritos, CA06.1975
Skills
- Goal-Oriented
- Complaint Handling
- Performance Tracking
- Strong Work Ethic
Timeline
Frontline Member Associate
Walmart
02.2019 - 02.2024
Medical Administrator
Sam Sundar M.D.
02.2016 - 01.2019
Medical Biller
Bay Area Credit Services, LLC
07.2008 - 01.2016
Medical Insurance Specialist
Diablo Valley Pediatrics Group
03.2001 - 07.2007
High School Diploma -
Richard Gahr High School