Debbie Knight
Maumelle,AR
Summary
Dedicated banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best serve the bank's customers.
Overview
31
31
years of professional experience
Work History
Licensed Mortgage Originator
FirstTrust Home Loans
08.2020 - Current
- Followed Ninja Plan of Selling including making 50 contacts per week and writing two "thank you" cards/day/week.
- Implemented sales strategies that established relationships with realtors and CPAs.
- Explained very technical financial information to applicants in easy-to-understand language.
- Explained different types of loans pertaining to client situations.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
Chief Retail Officer
Encore Bank
04.2019 - 03.2020
- Helped grow deposits by $100 million in first year after taking over Capitol Bank.
- Hired staff and opened three new branches: Little Rock, Jonesboro and Fayetteville.
- Chose and implemented following treasury management systems: remote deposit capture, wire transfer platform, Fed Wires vs correspondent bank, Reich & Tang to assist with deposit liquidity, lockbox services, merchant services chip debit cards.
- Selected vendor for credit cards and business procurement/purchase card.
- Implemented online account opening and funding.
Chief Retail Officer
Onebanc
01.2014 - 12.2019
- Interviewed, supervised and motivated 50 staff members to achieve optimal productivity.
- Implemented sizable changes to FIS core system that had not been managed properly (inconsistent data throughout).
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Oversaw business-wide changes to modernize procedures and organization.
- Member of ALCO committee and BSA committee.
- Oversaw Onebanc's CRA officer.
Executive Vice President of Retail
Metropolitan National Bank
07.2001 - 12.2013
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Provided direction and leadership for 250 employees in 55 locations across Arkansas.
- Managed full P&L for sales, marketing and internal operations to oversee financial standing of company and solidify market position.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Oversaw business-wide changes to modernize procedures and organization.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
Sales Manager
Worthen, Boatmen's, NationsBank, Bank Of America
05.1992 - 07.2001
- Opened 42 branch locations in 13 years and help with hiring all sales staff.
- Oversaw business development, call center, credit card program and merchant services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Organized promotional events and interacted with community to increase sales volume.
Education
Master of Arts - Interpersonal & Organizational Communication
University of Arkansas At Little Rock
Little Rock, AR05.1996
Bachelor of Science - Business Management
University of Arkansas At Little Rock
Little Rock, AR05.1992
Skills
- Sales Development
- Sales Forecasting
- Regulatory Requirements
- Customer Relations
- Mortgage Lending
- Customer Proposals
- Customer Needs Assessments
- Networking and Partnership Development
- Staff Evaluations
- Bank Product Marketing
- Business Opportunity Development
- Operational Efficiency
Additional Information
Named one of 40 Under 40 by Arkansas Business in 2003
Named one of the 25 Women to Watch by Soiree Magazine in 2013
Greater Leadership Program with the Little Rock Chamber Class XX
Timeline
Licensed Mortgage Originator
FirstTrust Home Loans
08.2020 - Current
Chief Retail Officer
Encore Bank
04.2019 - 03.2020
Chief Retail Officer
Onebanc
01.2014 - 12.2019
Executive Vice President of Retail
Metropolitan National Bank
07.2001 - 12.2013
Sales Manager
Worthen, Boatmen's, NationsBank, Bank Of America
05.1992 - 07.2001
Master of Arts - Interpersonal & Organizational Communication
University of Arkansas At Little Rock
Bachelor of Science - Business Management
University of Arkansas At Little Rock
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