Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Debbie Melton

McLeansville,NC

Summary

Dynamic Telecommunicator with proven expertise at Alamance County 911, excelling in call prioritization and inbound customer service. Successfully diagnosed and resolved complex customer issues, enhancing system performance and user satisfaction. Strong public safety awareness complemented by technical proficiency in VoIP and CTI applications, driving effective communication and support.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Telecommunicator

Alamance County 911
05.2005 - 05.2025
  • Performed telecommunication and networking business evaluations.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Performed day-to-day monitoring, management, administration and support of alarm systems.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.

Education

Graduated -

Graham High School
Graham, NC
06.1990

Skills

  • Call prioritization
  • Inbound customer service
  • Outbound sales
  • Public safety awareness

Certification

DCI modules 1,2,3

Sheriffs Standards

CPR

EMD

EFD

EPD

Timeline

Telecommunicator

Alamance County 911
05.2005 - 05.2025

Graduated -

Graham High School

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Debbie Melton