Debbie Rios
Chicago,IL
Summary
Proven Clinic Coordinator at Rush Medical Center, adept in HIPAA compliance and healthcare customer service, showcasing strong problem-solving abilities and patient confidentiality maintenance. Excelled in streamlining patient information processes, enhancing privacy measures, and fostering positive interactions, significantly boosting customer satisfaction. Demonstrates exceptional organizational skills and a compassionate approach to patient care.
Overview
7
7
years of professional experience
Work History
Clinic Cordinator
Rush Medical Center
Chicago, IL
11.2022 - Current
- Maintained confidentiality of patient health information according to HIPAA guidelines.
- Recorded patient medical histories, updated charts and obtained insurance approvals as appropriate.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Communicated with patients with compassion while keeping medical information private.
- Answered telephone calls from patients seeking advice or assistance with their medical needs.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service/Administrative Assistant
UI Health
Chicago , IL
06.2020 - 11.2022
- Requested referrals for radiology procedures.
- Built strong personal relationships with insurance companies.
- Updated patients' demographic information.
Administrative Officer
DCFS, Chicago, IL
Chicago, IL
06.2018 - 05.2020
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Offered reception coverage to relieve staff during absences or breaks.
- Reviewed and approved vendor invoices.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Reserved and managed meeting room availability.
Education
High School Diploma -
Kelly High School
Chicago 05-1988
Skills
- Insurance verification
- Patient confidentiality
- HIPAA compliance
- Healthcare customer service
- Patient confidentiality compliance
Timeline
Clinic Cordinator
Rush Medical Center
11.2022 - Current
Customer Service/Administrative Assistant
UI Health
06.2020 - 11.2022
Administrative Officer
DCFS, Chicago, IL
06.2018 - 05.2020
High School Diploma -
Kelly High School
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