Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debbie Whitson

Vermilion,OH

Summary

Professional with a proven track record at PNC Bank, excelling in customer service and call routing. Recognized for enhancing branch performance through effective team guidance and problem resolution. Good at managing time and engaging customers, ensuring satisfaction and operational efficiency. Committed to delivering results in fast-paced environments.

Overview

37
37
years of professional experience

Work History

Switchboard Operator

Bass Pro
Avon, Ohio
07.2021 - Current
  • Provided excellent customer service by addressing inquiries and directing calls promptly.
  • Other assignments as needed

Branch Manager

PNC Bank
Bowling Green, OH
07.1988 - 11.2016
  • Managed daily operations to ensure efficient branch performance and customer satisfaction.
  • Conducted regular performance reviews for all employees in the branch.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.

Education

Associate of Arts - Business

Owens Community College
Rossford, OH
05-1976

High School Diploma -

Bowling Green High School
Bowling Green, Ohio
06-1971

Skills

  • Call routing
  • Customer service
  • Attention to detail
  • Time management
  • Customer engagement
  • Researching customer issues
  • Flexibility

Timeline

Switchboard Operator

Bass Pro
07.2021 - Current

Branch Manager

PNC Bank
07.1988 - 11.2016

Associate of Arts - Business

Owens Community College

High School Diploma -

Bowling Green High School

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