DEBBIE WHITSON
Festus
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
LINCARE
03.2020 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in Troubleshooting their machines.
- Messaged appropriate departments regarding customers concerns / inquiries.
- HIPAA compliant
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Updated account information to maintain customer records.
- Placed orders
Education
High School Diploma -
Festus Sr. High School
Festus, MO06.1995
Skills
- Data Collection
- Data Entry
- Report Generation
- Call Management
- Account Updating
- Product Knowledge
- Complaint Resolution
- Order Processing
- Delivery Scheduling
- Medical Terminology Knowledge
- Computer Proficiency
- Problem-Solving Abilities
- Attention to Detail
- Call Center Experience
- Microsoft Office Suite
Timeline
Customer Service Representative
LINCARE
03.2020 - Current
High School Diploma -
Festus Sr. High School